Working Title: Education Support Assistant

State Role Title: Administrative and Office Specialist III

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

College/Division: College of Education

Department: 100055 - Education Support Center

Pay Rate: Maximum Starting

Specify Range or Amount: $36,246

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 07/03/2024

About JMU:

James Madison University is a publicly funded university with a beautiful campus and a supportive community that is committed to preparing students for the future. The university offers excellent comprehensive benefits which include paid vacation, sick, parental, and community service leave in addition to 19 paid holidays a year; affordable health insurance; retirement through the Virginia Retirement System. We also offer a work-life balance and integration program, Balanced Dukes, that is designed to support the overall wellbeing of our employees and a Tuition Waiver Program that allows employees to have tuition waived for undergraduate and graduate level courses taken at JMU.
Visit our Prospective Employee site to learn more about what makes JMU a great place to work: bit.ly/JMUEmployment

General Information:

The Education Support Center (ESC) is committed to being an inclusive one-stop shop for admissions to teacher education, academic advising, field experience and licensure services. The mission is to collaborate with professional education programs and P-12 partners to support, develop, and positively impact diverse education candidates as they engage in transformative learning experiences.

Duties and Responsibilities:

The Education Support Assistant is a team member in the Education Support Center (ESC). This role reports to the Executive Director of Teacher Education and Student Success and works closely with the Education Support Technician, Field Experience Team and Advising Team to support education programs at James Madison University. The Education Support Assistant is responsible for the following:
• Customer service management for the ESC including managing a high volume of communications with students and faculty and sending Word mail merges and Canvas announcements
• Office management of ESC including ordering supplies and hiring and supervising student staff
• Fiscal management of ESC budgets
• Event management for ESC related meetings and workshops
• Provide administrative support to the Executive Director
• Support teacher education admissions and licensure data entry for accuracy and timeliness in multiple systems
• Support admissions and licensure reports
• Work collaboratively with ESC team members and programs
• Provide administrative support for projects and activities in the ESC

Qualifications:

Required qualifications:
• Proficiency in Microsoft Office with a particular focus on Word and Excel
• Proven attention to detail, resourcefulness, and time management skills
• Previous experience with efficient office practices, including a high level of customer service skills and an ability to work effectively with others
• Strong written and verbal communication skills
• Strong problem solving skills in a fast paced work environment with the ability to prioritize and organize tasks
• Strong interpersonal and leadership skills
Additional considerations:
• Experience with Peoplesoft Student Administration, QuestionPro, Canvas, and MS Teams
• Experience with data management systems
• P-12 School System experience

Additional Posting Information:

Conditions of Employment:

Employment is contingent upon the successful completion of a criminal background check.
E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.
We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.
Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.