Call Center Agent (ASAP)

Department: Communiboost

Location: Chicago, IL

Compensation: $18.00 - $28.00 / hour

Description

About Us:
Communiboost is a marketing agency with a mission to deliver innovative marketing solutions that drive business growth. With a commitment to providing superior customer support, we are expanding our team and looking for Call Center Agents in Chicago, IL, to provide timely, professional service to our clients and customers.

Position Overview:
Communiboost seeking a motivated and customer-focused Call Center Agent to join our team immediately. This role involves answering inbound calls, assisting customers with their inquiries, troubleshooting issues, and ensuring a positive experience with Communiboost. The ideal candidate will be able to manage a high call volume while maintaining professionalism and accuracy.

Salary Range: $18.00 - $28.00 per hour

Key Responsibilities

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  Customer Interaction: Handle inbound calls from customers, addressing inquiries, providing information, and resolving issues.


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  Product and Service Assistance: Provide knowledgeable responses to questions regarding Communiboost's services, promotions, and general inquiries.


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  Issue Resolution: Resolve customer issues effectively by identifying solutions and, when necessary, escalating calls to a supervisor or relevant team.


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  Data Entry: Accurately document call details, update customer records, and ensure data integrity within our system.


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  Follow-Up: Conduct follow-up calls or send emails to ensure customer concerns are resolved to their satisfaction.


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  Team Collaboration: Work closely with team members and other departments to address client needs and improve overall service quality.

Skills, Knowledge and Expertise

• High school diploma or equivalent


• Strong verbal communication skills with a customer-first attitude.


• Proficiency in basic computer applications and experience with CRM systems is a plus.


• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.


• Problem-solving skills and ability to remain calm under pressure.

Benefits

• Health, dental, and vision insurance


• 401(k) plan with company match


• Paid time off and holidays


• Professional development and training opportunities


• Collaborative and innovative work environment

If you're a detail-oriented professional with strong data management skills, we'd love to have you join our team. Please submit your resume and a brief cover letter explaining your interest in the role.