Call Center Agent

SalesBizLab We are seeking a motivated and customer-oriented Call Center Agent to join our dynamic team. As a Call Center Agent, you will play a critical role in providing excellent customer service and support to our clients. Your primary responsibility will be to manage incoming calls, respond to customer inquiries, and resolve issues in a timely and professional manner.

Job: Full time

Monday to Friday

Weekends free

Pay Range

$17.50 - $28.00 hourly

THIS WILL BE AN ON-SITE JOB

Location: Chicago, IL

Responsibilities

• Manage inbound and outbound calls in a timely manner
• Provide accurate information and support to customers
• Resolve customer complaints and issues efficiently
• Document all interactions and maintain detailed records
• Follow up on customer inquiries to ensure resolution
• Collaborate with team members to improve service quality
  
  

Requirements

• High school diploma or equivalent is required; associate or bachelor's degree preferred
• Proven experience in a customer service role, preferably in a call center
• Exceptional verbal and written communication skills
• Ability to handle difficult situations and maintain professionalism
• Proficiency in using CRM software and other relevant technology
• Strong problem-solving skills and attention to detail
  
  

Benefits

• Health insurance (medical, dental, vision).
• Retirement savings plan (401k) with company match.
• Paid time off (vacation, sick leave, holidays).
• Opportunities for career advancement and professional development.
  
  

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