Our vision at Communiboost is to be the catalyst for transformative communication and in the digital landscape. We envision a future where businesses seamlessly connect, share knowledge, and innovate together, transcending geographical boundaries.

Position Overview:

Communiboost is seeking a motivated and customer-focused Customer Service Representative to join our team in Greensboro, North Carolina. As a Customer Service Representative, you will be responsible for delivering exceptional service and support to our clients, ensuring their satisfaction and success with Communiboost's products and services.

Responsibilities:

• Serve as the primary point of contact for clients, responding to inquiries, requests, and concerns via phone, email, and chat in a timely and professional manner.
• Build strong relationships with clients by understanding their needs, providing product information, and offering solutions to address their requirements.
• Assist clients with product demonstrations, onboarding, and training to ensure they can effectively utilize Communiboost's software applications and technology solutions.
• Collaborate with internal teams, including sales, marketing, and technical support, to resolve client issues and escalate complex cases as needed.
• Stay informed about Communiboost's products, services, and industry trends to provide informed recommendations and support to clients.

Qualifications:

• High school diploma or equivalent qualification.
• Excellent communication and interpersonal skills, with the ability to effectively communicate with clients and colleagues.
• Strong problem-solving abilities and the capacity to handle challenging situations with professionalism and empathy.
• Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
• Proficiency in using CRM software and other customer support tools to manage client interactions and track progress.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with employer matching.
• Flexible work schedule and remote work options.
• Professional development opportunities and tuition reimbursement.
• Fun and inclusive company culture with team-building activities and social events.

Join our dedicated team at Communiboost and help us deliver exceptional service to our clients. Apply now and be part of our mission to revolutionize communication technology!

Job Type: Full-time

Pay: $17.27 - $25.80 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person