About Community Action House
Since its founding in 1969, Community Action House has been the focal point of community efforts to provide critical support and pathways out of poverty for our neighbors in need. Our community-powered work takes a client-centric approach that meets people wherever they are at and offers services that enhance ownership and agency. Our work is organized in three interconnected areas: Food Access, Resource Navigation, and Financial Wellness. Welcome, excellence, and collaboration are some of our core values. Learn more at www.communityactionhouse.org.
In October 2021, we launched our new 'Food Club & Opportunity Hub' to expand efficient, impactful healthy food assistance with the on-site integration of other pathway programs. More recently, we announced a partnership with Dwelling Place to help address the affordable housing crisis here in Holland. In July 2023, we publicly launched our expansion of Lakeshore Food Rescue (www.lakeshorefoodrescue.org).
Organizational budget: $9M-10M (inclusive of $5M in-kind support)
Agency Size: 60-70 staff and 2,300 annual volunteers
Our Values
Who we are. Who we aspire to be. What drives us. What unites us. Learn more, here!
- Radically Welcoming
- Guest-Centered
- Lead with Kindness
- Curiosity-Driven
- Always Improving
- Collaborative by Design
- Contagious Commitment
- One Team
Position Details
Position Type: Full-time, Regular
Overtime Status: Exempt
Reports To: Annual Fund Manager
Direct Reports: None
Department: Development
Primary Location: Food Club & Opportunity Hub
Compensation & Benefits: $43,000 - $48,000, eligible for full-time benefits
Summary
As a key member of the Development team, the Development Coordinator supports the philanthropic fundraising efforts of our organization. The Coordinator leverages data resources and maximizes donor relationships to advance Community Action House's mission and community-facing work. This role is accountable for the quality and integrity of the donor database and leads gift entry, gift acknowledgements and supports donor communications at a high level.
Responsibilities & Essential Duties:
Database Management

• Actively improves the quality and hygiene for Community Action House's donor database to sustainably mature the Development teams revenue strategies and revenue goals.
• Analyzes data to help fine-tune donor cultivation, solicitation and stewardship efforts.
• Supports teammates in timely preparation of donor correspondence, including gift acknowledgements, electronic and printed solicitations, and donor communications.
• Coordinates goals with Development and Communications team members to maximize database functionality.
• Creates donation pages and campaigns in the donor database, collaborates with Communications to ensure pages remain on brand for external users.
• Leads on data and gift entry, including in-kind, third party, ACH, cash and credit card payments.
• Manages the implementation of our donor database, and supports cross team access to donor database, including training staff members on use of database.
• Creates database segments, reports, and campaign lists to support ongoing fundraising efforts.

Administrative Support

• Supports the Vice President of Development and Development Team through account and activities creation and management in the donor database.
• Maintains calendars for the Development Team and the team's leadership through timely scheduling.
• Acts as primary support to Development team functions through a combination of ongoing and special projects.
• Creates and distributes financial reports via the donor database to support metrics tracking efforts of the Vice President of Development and Annual Fund Manager..
• Assists Development team with the creation and distribution of sponsorship requests, mailed invitations, and event and appeal communications as needed.
• Monitors external donor email inbox, requiring discernment in distributing and solving giving requests.
• Assists with failed fundraising payments and works to correct any errors or issues.
• Partners with the Business & Finance team to reconcile donor donations and pledges monthly.

Supervision Received

• Specific Direction: Receives detailed work instructions or guidance for performing repetitive tasks. Supervisor monitors progress and provides feedback or correction as needed to ensure that tasks are completed according to expectations.

Supervisory Responsibilities

• None: Does not have formal people leading (supervisory) responsibilities.

Education & Experience

• 1 years of relevant experience required
• Some college required. Bachelor's Degree preferred.; or in place of a degree, equivalent years of experience

Qualifications

• Previous database, administrative, accounting, or related experience preferred.
• Highly conscientious with a high attention to detail.
• Proven ability to work independently and manage multiple projects on time.
• Ability to work effectively in collaboration with team members, external donors and partner organizations.
• Demonstrate a genuine passion for our mission and a commitment to upholding our team's values: Radically Welcoming, Guest-Centered, Lead with Kindness, Curiosity-Driven, Always Improving, Collaborative by Design, Contagious Commitment, & One Team.
• Ability to work effectively in collaboration with diverse groups of people.
• Willingness and interest in continuous learning and adaptation based on your professional interests and organizational needs.
• A high standard of performance and integrity, and ability to lead by example to foster a positive workplace culture.
• Proficiency in clear and effective written and verbal communication, and ability to develop trusting professional relationships.

Physical Requirements

• Frequently work in stationary position
• Occasionally move about work area
• Continuously use eyesight clarity/accuracy or visual perception
• Continuously read and understand written word
• Continuously operate computer and general office machines

Other Factors

• Access to consistent and reliable transportation
• Evening hours occasionally, on a pre-scheduled basis
• Weekend hours regularly, on a pre-scheduled basis

Application
Interviews are conducted on a rolling basis until position is filled. To apply, submit resume and 1 page cover letter, depending on position. Contact peopleandculture@communityactionhouse.org with questions.
Equal Opportunity Employer
Community Action House is committed to creating a diverse work environment and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, sex (including pregnancy, childbirth, medical condition related to pregnancy or childbirth), sexual orientation, and gender identity, national origin, disability, age, genetic information, height, weight, marital status, veteran status, or any other status protected under applicable federal, state, or local laws. We encourage applicants of all backgrounds to apply.
Note: This Job Description is a description of the typical duties of this position, and is not intended to be a comprehensive list of all duties. Job incumbents may be asked to perform other duties as required.