JOB TITLE: Thrift Store Manager (Retail Experience Preferred)

REPORTS TO: Executive Director

HOURS: 40 Hours per week, includes weekends

SALARY: $21/hr.-$23/Hr. Benefits, Exempt

COVID VACCINATION: Full vaccination is a condition of employment.

 CAV is a Drug Free Workplace

CAV THRIFT STORE MISSION: After providing necessary goods to clients, the Thrift Store mission is to sell donated items from the community to provide a consistent funding stream for the programs, and services that help survivors of domestic and sexual violence heal and thrive.

SCOPE OF WORK: The Manager will act in a leadership capacity and be responsible for the operation of the Thrift Store with the help of employees and volunteers recruited and maintained by the Manager. The Manager will ensure smooth, professional, and efficient store operations; always striving to increase income from the store, provide supervision of employees and volunteers, implement policy, and provide input for any revisions needed, and monitor the provision of excellent customer service by all employees and volunteers.

PRIMARY RESPONSIBILITIES:

• Responsible for the smooth and efficient operation of the Thrift Store.
• Work on increasing the income for the Thrift Store and track sales trends, donations, volunteer hours, and community service hours.
• Track the effectiveness of discount coupons, advertising, and other special efforts.
• Assist to implement the online sales of appropriate items on E-Bay, Craig’s List, and other venues.
• Support recruitment, orientation, training, scheduling, and supervision of all employees, volunteers, and community service individuals in collaboration with HR Director and Volunteer Coordinator.
• Arrange regular schedules of outside consultants used in the pricing of special items donated to CAV.
• Meet with the Executive Director regularly to discuss the operations of the store and financials.
• Review and ensure the end-of-day reconciliation and deposit documentations are correct.
• Send the daily deposit amounts, balance sheet totals and z tape totals information to Finance for both shifts daily.
• Ensure (including taking part in the rotation) of making end of day deposits to the night drop deposit box at designated location.
• Reconcile and submit the following monthly reports no later than the second day of the month:
• Volunteer logs to the Volunteer Coordinator.
• Donation receipt copies (completed for donors delivering in-kind goods) to the Administrative Assistant.
• Donation log of the donations processed through the store cash register to Finance.
• End of month report to Executive Director for inclusion in monthly Board of Directors report.
• Monthly sales chart (each day’s sales, average sale amount, any other trends noted).
• Submit all volunteer and community service applications to the Volunteer Coordinator for clearance.
• Be aware and keep abreast of safe retail practices, finance processes, and de-escalation techniques and model them for other employees and volunteers.
• Take an active role in problem-solving and implementing solutions as needed for facility, grounds, and equipment (including cash register and store alarm system) and train other employees to do so.

Networking

• Represent the agency and CAV Thrift Store in a Professional capacity (and follow CAV’s Media Process.)
• Actively search out positive, constructive solutions to problems occurring at CAV Thrift Store or agency.
• Be responsible for keeping the public aware of store hours, sales, and work with the CAV Media Team in keeping the store in the public awareness through various advertisements
• Work in collaboration with Executive Director and CAV Leadership Team on building and property maintenance issues.

Support

• Ensure ongoing communication to keep staff informed of agency events, policy changes, employees’ vacation schedules, thrift store needs, challenges, and successes, and serve as a liaison and support person between the thrift store employees and administrative and program employees of CAV.
• Provide adequate employee recognition and support.
• Schedule regular time for individual and group employee support and supervision using appropriate Supervisory Forms for regular supervision and annual employee evaluations,
• Provide guidance and expertise, when needed in working with customers, donors, and other public members while encouraging staff development and leadership in these areas.
• Assist employees to follow appropriate communication channels and to work through any personal problems that may occur with them.

Miscellaneous

• Participate in and ensure the gracious accepting of gently used and new donations, sort through, separating, price, display, and sales of items.
• Maintain an efficient and proactive accepting, sorting, pricing, disposal, and sale process.
• Participate and ensure the store's maintenance so that it is consistently neat, clean, attractive, and well-organized.
• Be aware of all CAV survivor and offender programs and prevention programs and make appropriate referrals when needed.
• Keep abreast of new and innovative merchandising and display ideas.
• Attend monthly supervisors meeting and full staff meetings at CAV.
• Actively participate in other fundraising and public events for CAV.
• Participating in volunteer and other CAV training.
• Abide by confidentiality required by CAV.
• Other responsibilities as assigned by the Executive Director.

Covered (“Non-Exempt”) and Not Covered (“Exempt”). All positions at CAV are classified as “covered” or “not covered” to determine if an employee qualified for overtime under state Wage and Hour laws and the Fair Labor Standards Act (FLSA). Covered, also called “Non-Exempt”, includes all employees who are paid on an hourly basis and whose job responsibilities do not fit under any category of exemption under the FLSA. These employees are entitled to overtime pay as described below. Not covered, also called “Exempt”, employees include certain administrators, executives or professionals who are paid on a salary basis. A salary basis includes the hourly rate the administrator, executive or professional is assigned. The job description identifies CAV’s classification of the position as covered and not covered for qualifications for overtime. If an employee believes CAV’s classification is incorrect, the employee should contact HR for an analysis of their position and functions.

MINIMUM QUALIFICATIONS

High School Diploma/GED plus two (2) years relevant experience in retail. Able to occasionally lift 40 lb boxes and odd shaped items. Must have forty (40) hours provider specific crisis intervention training; and a minimum of ten (10) hours ongoing training per year related to target population, may include NMCADV, CSVANW, VOCA, or VAWA training.

 CAV is an Equal Opportunity Employer. This means that all persons are eligible to be employed, promoted, or discharged, without regard to their sex, sexual orientation, race, religion, disability, age, ancestry, serious medical condition, gender identity, or national origin. CAV does not tolerate retaliation against any employee or client who filed grievance, made a complaint, or questioned the handling of a discrimination charge.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift

Weekly day range:

• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Taos, NM 87571 (Required)

Ability to Relocate:

• Taos, NM 87571: Relocate before starting work (Required)

Work Location: In person