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To continue providing even more financial solutions and rewarding career opportunities to support the communities where we live and work, the TMX Finance Family of Companies is now part of Community Choice Financial Family of Brands. Using the apply link, you may be taken to a TMX Finance Family of Companies page to complete your application. Your details will still be stored and sent to our Talent Acquisition team for review. Thank you for expressing your interest in working at Community Choice Financial Family of Brands, one of the nation’s largest consumer specialty finance organizations!
As a Bilingual Customer Service Representative, you will use your love for business, people, and the community coupled with your passion for customer service to build relationships. You will serve as a vital contributor to our Store Operations team and demonstrate your motivation by seizing learning and training opportunities to help launch your career. We'll be an advocate for your growth by providing you resources to help develop your skillset, turning your passion into a rewarding career.
Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.
Assist in customer account management by accepting payments, monitoring, and managing customer appointments.
Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
Conduct vehicle appraisals accurately using the assessment tool.
Enter and maintain customer information in the Point-of-Sale system with accuracy and integrity.
Uphold compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
Utilize personal vehicle to complete bank deposits and other Company business throughout the workday.
Work efficiently in a rapidly changing environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week.*
*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements.
Preferred Qualifications and Skills
Our Benefits Include**:
**Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.
About Us
TitleMax® is one of the nation’s largest title lending companies helping thousands of people every day get the cash they need through title loans/pawns and now in select states, with personal loans. Since our first store opened in 1998, TitleMax® has expanded to over 900 locations spanning 14 states.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.
Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com, @titlemax.com, or @titlemax.biz. In-store positions are in-person only.
The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.
Full Time
$48k-62k (estimate)
07/14/2024
08/15/2024
The job skills required for Customer Service Representative (Bilingual) include Customer Service, Microsoft Office, Written Communication, Customer Relationship, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative (Bilingual). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative (Bilingual). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative (Bilingual) positions, which can be used as a reference in future career path planning. As a Customer Service Representative (Bilingual), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative (Bilingual). You can explore the career advancement for a Customer Service Representative (Bilingual) below and select your interested title to get hiring information.