Overview

Mail Document Supervisor 

Carrollton, TX

The Community Choice Financial® Family of Brands is currently seeking a Mail Document Supervisor. The Mail Document Supervisor will be responsible for overseeing and managing all aspects of Community Choice Financial's mail correspondence operations at the Corporate Office in Carrollton, TX. This role involves leading a team to ensure efficient handling of inbound/outbound mail, implementing, and maintaining tracking systems, enforcing risk and security measures, generating reports, and overseeing general management and organization of the mailroom.

Responsibilities

Team Leadership and Operations Management

• Supervise and train mailroom staff
• Develop and implement standard operating procedures (SOPs)
• Oversee daily operations of inbound and outbound mail processing
• Ensure compliance with PII regulations and security protocols
• Manage relationships with couriers and postal services

Process Optimization and Quality Control

• Continuously improve mailroom efficiency and accuracy
• Implement and maintain digital workflow systems (e.g., SharePoint)
• Oversee reconciliation processes and chain of custody procedures.
• Manage inventory of mailroom supplies and equipment

Risk Management and Security

• Develop and maintain emergency response and business continuity plans.
• Oversee suspicious mail handling procedures.
• Manage surveillance systems and security protocols.

Reporting and Analytics

• Generate and analyze reports on mail volume, costs, and types
• Identify and implement optimization opportunities.
• Provide regular updates to leadership on mailroom performance.

Compliance and Auditing

• Ensure adherence to company policies and regulatory requirements.
• Prepare for and assist with audits related to mail operations.
• Maintain accurate records for all mail transactions.
• Maintain a full-time work schedule with regular, in-person attendance during normal business hours, at a minimum, 40 hours per week.
• Ability to meet the physical demands for this position, which frequently include: the ability to remain in a stationary position, move about freely inside and occasionally outside of the office, and the operation of mechanical controls, such as a keyboard.

Qualifications

• Bachelor's degree in Business Administration or related field preferred; High school diploma with extensive relevant experience required
• 3-5 years of supervisory experience in mailroom operations or similar administrative role
• Strong leadership and team management skills
• Excellent organizational and problem-solving abilities
• Proficiency in Microsoft Office suite and mailroom management software
• Experience with process improvement and lean methodologies
• Knowledge of USPS regulations and other courier services
• Understanding of data privacy laws and information security practices
• Ability to maintain confidentiality.
• Self-starter
• Ability to work in a fast-paced environment and manage multiple priorities
• Excellent communication and interpersonal skills

What We Offer

Our Benefits Include*

• Flexible Paid Time Off
• A comprehensive new hire training program
• Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
• Performance-based career advancement
• Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options
• Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
• Company-Sponsored Life and AD&D Insurance
• Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance
• Diverse Culture and Inclusive Environment
• A relaxed, business casual dress code that includes jeans and sneakers!

*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

Our Workplace Awards and Recognition

We are honored to be recognized as a Military Friendly Employer for 2022, 2023, and 2024, a Best Company to Work for by InHerSight, and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023 and 2024.

About Us

The Community Choice Financial® Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our Customers, Team Members, and Communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial® is the parent company to brands including Cash 1®, Check Into Cash®, CheckSmart®, Easy Money®, InstaLoan®, Rapid Cash® and Speedy Cash®, TitleBucks®, and TitleMax®. We are steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com, @titlemax.com, or @titlemax.biz. In-store positions are in-person only.

The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.