Overview : ACH Specialist

ACH Specialist

Carrollton, TX

Position Summary

The ACH Specialist is responsible for monitoring outgoing ACH files, responds to store and other internal department inquiries, reviews and performs daily reviews of potential discrepancies, manages assigned daily works while assisting with ACH related projects.

Includes but is not limited to monitoring reports for duplicates, errors, or daily cutoff requests. Works with the appropriate department(s) to resolve any issues related to file generation.

The position also requires contribution a positive respectful, and friendly environment among subordinates, peers, superiors, and customers.

Responsibilities :

Essential Functions and Responsibilities

Reviewing POS system daily to ensure ACH file flow at designated times.

Research and respond to store requests on ACH movement, customer payments via ACH and other store related ACH items.

Adjust accounts accordingly for items removed during compliance process, keeping data integrity and marking ineligibility.

Ability to run reports when needed on various ACH payments to loans.

Ensure that state rules are being followed to ensure accurate ACH movement.

Maintain all logs relevant to ACH data.

Report any mistakes, oddities, or other issues to management in a timely manner.

Additional tasks as assigned by management relating to the department to which this position reports.

Ability to manually maintain reports during periods of state development ACH processes

Additional responsibilities including but not limited too promo cards, prepaid cards and other promotional card duties.

Qualifications :

High school diploma or GED equivalent

Minimum of 3 years industry or third-party experience

Knowledge of collection industry

Proficient in the use of Microsoft Office Programs Excel and Word and will be expected to learn basic tasks in Access.

Ability to multitask

Ability to work in a fast pace high demand environment

Attention to detail

What We Offer :

Our Benefits Include*

A comprehensive new hire training program designed to help set you up for success

Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development

Professional Development and Mentor Programs plus Ongoing Training Resources

Multiple coverage levels for Medical, Dental, & Vision

Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more

Traditional 401(k) and Roth 401(k) with Company match

Options for Flexible Spending Accounts and Health Savings Accounts

Basic and AD&D Life Insurance

Optional pet insurance

Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance

Paid Time Off (Accrue 12 days per calendar year plus 1 additional day for each year of service after the first year of employment)

Performance-based career advancement

Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

Our Commitment to Diversity, Inclusion & Belonging

Diversity at the Community Choice Financial® Family of Brands is one of the driving forces behind our Company’s success and we are committed to hiring, developing, and retaining talent of various backgrounds who demonstrate our shared values.

We have worked to create a welcoming and inclusive environment where Team Members can collaborate freely to help spark innovation, drive creativity, advance their skillset, and move their career forward.

Our commitment to diversity isn’t just about the work we accomplish; it’s about fostering a sense of belonging where talented Team Members can bring their whole selves to work to help maximize their full potential.

Our Workplace Awards and Recognition

We are honored to be recognized as a Military Friendly Employer for 2021, 2022, and 2023, a Best Company to Work for by InHerSight, and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2022 and 2023.

About Us

Community Choice Financial Family of Brands ("CCF") is a leading retailer of financial services to unbanked and underbanked consumers.

CFF is the parent company to eleven brands including TitleMax®, TitleBucks®, InstaLoan® Check Into Cash®, Cash 1®, Check Smart®, Easy Money®, Rapid Cash®, and Speedy Cash®.

With more than 1,700 retail storefronts and several online products available in 20 states, CCF is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.

Store hours, schedules, and / or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company.

Speak with your recruiter for the most up-to-date hourly requirements.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.

The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate.

Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Important : The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message.

Any official email correspondence will come from the domains @(url removed), @(url removed) or @(url removed). In-store positions are in-person only, remote options not available.

The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law.

Candidates of all background are encouraged to apply. CCFI Companies, LLC is an equal opportunity employer.

INDCORP

Last updated : 2024-09-06