Reporting to the Director, Admissions, the Manager, Student Outreach and Recruitment is a senior recruitment professional and is responsible for the day-to- day management of the Office of Admissions' outreach, recruitment and Welcome Center functions and staff. The Manager provides oversight and supervision to direct reports.
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College Intro
Success starts at Community College of Philadelphia. Innovators and difference makers work at Community College of Philadelphia. Diversity thrives at Community College of Philadelphia. We are a college that is committed to promoting a work environment that attracts and retains talented and diverse faculty and staff. We challenge each other and ourselves to achieve at the highest level while contributing to the mission of the College and the betterment of Philadelphia. We value and support an intellectually dynamic community to prepare our students for global citizenship. Join us and become a part of a community that has long been and will continue to be generators of generational chance in this city and beyond.
Community College of Philadelphia is an open-admission, associate-degree-granting institution which provides access to higher education for all who may benefit. Its programs of study in the liberal arts and sciences, career technologies, and basic academic skills provide a coherent foundation for college transfer, employment and lifelong learning. The College serves Philadelphia by preparing its students to be informed and concerned citizens, active participants in the cultural life of the city, and enabled to meet the changing needs of business, industry and the professions. To help address broad economic, cultural and political concerns in the city and beyond, the College draws together students from a wide range of ages and backgrounds and seeks to provide the programs and support they need to achieve their goals.
Specific Responsibilities
•Manage all recruitment-related events and activities, both on and off-campus.
•Provide leadership, direction and supervision to staff including training, performance management and evaluation to Welcome Center staff, part-time admission assistants, and all regional center recruitment staff.
•Manage the day-to-day operation of Welcome Center and recruitment staff; provide oversight to ensure quality control over information and other deliverables.
•Ensure excellent customer service to internal and external stakeholders; advise the Director of Admissions and Enrollment Management on matters pertaining to the functioning of assigned area.
•Manage outreach and recruitment activities, outcomes, and effectiveness, including recruitment plan development, maintenance of the master recruitment calendar, and recruitment van activity.
•Work with the Director of Admissions to develop individual and departmental goals as well as a plan for assessment and growth.
•Collect, share and analyze qualitative and quantitative data from recruitment activity; collect, analyze and share quantitative data on cohort conversion rates; provide oversight and direction to admissions recruiters for meetings, events, and programs.
•Serve as Office of Admissions' liaison for issues related to outreach and recruitment with various College departments and divisions including academic departments, programs and services, marketing and communications, student life, as well as other enrollment services offices and external organizations and agencies.
•Coordinate collaborative efforts on the web, publications, and media for identifying, attracting, admitting, and enrolling new students, including development and utilization of recruitment publications, creating and updating web pages for prospective students, and coordinating purchasing functions.
•In collaboration with the Director of Admissions and Enrollment Management and Information Technology Services staff, resolve issues related to the BANNER inquiry system.
•In the absence of the Director of Admissions and Enrollment Management, manage various administrative and supervisory matters, including serving as a signatory for various personnel actions and timekeeping purposes.
•Maintain sensitivity, understanding, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds.
•Collaborate with external organizations including School District of Philadelphia, Graduate Philadelphia, Career Link, and others.
•Manage collaborative programs including Opportunity Now, My Degree Now, Test Prep Program (with ESS ), Returning to Learning (City Worker Discount), offsite placement testing, and others.
•Other duties as assigned.
Minimum Qualifications
•Bachelor's degree required. Any and all degrees must be from a recognized institutional accreditor.
•A minimum of (3) years experience in student outreach and recruitment in an academic environment is required.
•Prior supervisory experience required.
. Excellent face-to-face, verbal, and written communication skills required.
•Strong management and supervisory experience that includes employee development and performance management skills required.
•Strong working knowledge of information technology used in academia or private industry as well as internet applications and PC-based software.
•Knowledge of social media platforms and their use in recruitment.
•Exceptional problem-solving ability required.
•Active Driver's License and access to reliable transportation required.
Preferred Qualifications
•A minimum of (3) years experience in student outreach and recruitment in an academic environment in a community college environment is preferred.
•Experience working with people from a variety of culturally diverse backgrounds preferred.
•Experience in, and appreciation for a collective bargaining environment is preferred.