Patient Care Coordinator

Reports to: Practice Manager
Key Partnerships: Clinical, billing, and operations
Department: Operations
Salary: $18-20/hr (based on experience)
Classification: Non-Exempt
Status: Full Time

About this role: The Patient Care Coordinator is the first line of customer service for all patients and visitors entering our office. This individual is a team player and brings their best to our office to achieve the best outcomes for our patients. This role is primarily responsible for greeting patients, checking patients in, presenting treatment plans, scheduling and confirming future appointments, and handling incoming phone calls. The patient care coordinator will assist patients with questions and needs ensuring they receive the best service possible.

Job Responsibilities:

• Provide a warm and inviting tone when fronting questions from new and existing patients on the telephone
• Exhibit a welcoming appearance and attitude towards new and existing patients and guests in the lobby
• Accurate capture and entry of patient demographic and insurance information into an electronic patient health program
• Accurate verification of dental insurance benefits prior to treatment plan creation and presentation
• Creation and presentation of the treatment plan, with effective communication of all treatment options
• Resourcefulness while aiding patients in arranging finances to receive necessary treatment
• Responsible handling of financial receipts and cash in accordance with practice standards
• Consistent ability to ensure proper documentation is signed and input into the electronic health record
• Capability of maintaining rapport with multiple patients at once during times of high demand
• Capability of problem-solving with regard to accounting and clinical questions from patients
• Maintenance of lobby, front office, and other facility areas according to practice standards
• Effective communication with management and co-workers regarding improvements and suggestions
• Successful completion of internal training programs

Basic Qualifications:

• High school diploma or GED
• Basic dental knowledge or the ability to learn
• Ability to work with minimal supervision, self-starter, and demonstrates initiative
• Excellent work ethic and attendance record
• Dental Experience is required

Key Skills and Abilities, Characteristics of a good fit:

• Customer Service Skills – must be able to provide excellent patient service to ensure their dental needs are being met.
• Multi-Tasker – ability to prioritize and address multiple demands concurrently.
• Communication – must be able to communicate effectively with the clinical team, patient, responsible parties, and other staff as necessary both in verbal and written capacities.
• Team Mindset – the ability to work within a team for the good of the patient.
• Positive Problem Solver – ability to think on your feet and find solutions to a variety of unique issues.
• Continuous Improvement - openness to and the ability to assess and improve processes and patient service experience.
• Flexible and Innovative - highly adaptable to the dynamic and fast-paced business environment
• High Engagement - supportive of leadership and role model for company values and guiding behaviors
• Follow Up and Attention to Detail - Strong demonstration of task completion and dedication to detail
• Computer Skills – Proficient ability to use a computer and electronic medical record.
• Confidentiality – Maintain patient, team member, and employer confidentiality. Comply with all HIPAA regulations.
• Working Under Pressure – Ability to complete assigned tasks under stressful situations.

Schedule and Location:

• Shifts and location can change based on the primary location hired for (Mon-Sun: 8am-10pm ET)
• Location: Same Day Dental Southport

Certification and Licensure:

• None required

Work Environment:

• Environmentally controlled dental office environment
• Fast-paced environment with occasional high-pressure situations
• Frequent interaction with a diverse population including team members, providers, patients, insurance companies, and other members of the public

Physical Demands:

• Frequent sitting, writing, typing, grasping and speaking
• Occasional standing, walking, reaching, bending, stooping, lifting, and carrying
• Lifting, carrying, pushing, and pulling up to 25 pounds
• Frequent use of a computer, keyboard, copy machine, and phone

Location:
Same Day Dental - Southport
Monday-Sunday
CDP is an Equal Opportunity Employer

Community Dental Partners is an Equal Opportunity and Affirmative Action Employer. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Internal ID: CDP100