Job Overview:

We are seeking a Member Services Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our members. This position requires strong communication skills and the ability to assist members with inquiries and issue resolution.

Duties:

- Greet and assist members in a friendly and professional manner
- Answer member inquiries via phone, email, or in-person
- Provide information on products, services, and promotions
- Process member transactions accurately and efficiently
- Resolve member complaints or issues promptly
- Maintain a clean and organized work environment

Requirements:

- Excellent communication skills with a customer-centric approach
- Strong time management skills to handle multiple tasks effectively
- Balancing a cash drawer, teller work, and/or basic loan knowledge is helpful but not required
- Proficiency in phone etiquette and written communication

Joining our team as a Member Services Representative offers the opportunity to work in a dynamic environment where customer service is paramount. If you are passionate about helping others and have the skills we are looking for, we encourage you to apply for this position.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Ability to Commute:

• Hannibal, MO 63401 (Required)

Work Location: In person