242 Technical Support Specialist Jobs in Atlanta, GA
Community Foundation for Greater Atlanta is Hiring a Technical Support Specialist Near Atlanta, GA
Technical Support Specialist
POSITION: Full-time Exempt
DEPARTMENT: Information Technology
REPORT TO: Managing Director, Information Technology
The Community Foundation for Greater Atlanta works to inspire and lead our region toward equity and shared prosperity for all who call our region home. We do this work by providing quality services to donors and innovative leadership to grapple with the region’s most pressing challenges, seizing opportunities to use both.
Reporting to the Managing Director of Information Technology, the Technical Support Specialist will provide technical support to internal and remote users, prioritizing and escalating helpdesk requests based on how critical they are to day-to-day operations.
Essential Functions Of Position
- Provide exceptional customer and technical support to resolve day-to-day technical issues quickly to ensure our technical business operations run smoothly.
- Assist with installation of all new technology for the company, including computer operating systems, software programs and applications, new laptops, and other computer hardware.
- Candidate will serve as a liaison for the managed services provider vendor by performing regular maintenance for our phone systems, servers, printers, and any other technical equipment in a Microsoft Azure environment; escalating issues as needed.
- IT onboard new users while providing employees with information regarding access to systems, and software access levels to new employees to ensure they have everything they need to work efficiently.
- Evaluating systems potential through assessing compatibility of new programs with existing programs.
- Train users on new software in person or through a variety of tutorial channels, including self-guided training video, user manuals etc.
- Assisting with company SharePoint sites and intranet.
- Preparing reference material for users by drafting operating instructions.
- Procure, document, and maintain technical equipment inventory.
- Consult with users to determine appropriate hardware and software needs and assist in placing orders.
- Confirm program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
- Prior experience working on a helpdesk or similar technical function.
- Excellent problem-solving and troubleshooting skills.
- Ability to communicate technical information in an accessible manner to non-technical employees.
- Effectively prioritize and execute tasks in a fast-paced environment.
- Strong Office 365 applications experience with an emphasis on SharePoint and Teams.
- Microsoft Intune administration.
- Extensive experience working with different operating systems including Windows and Mac OS.
- Process improvement mindset.
- Maintain and setup Audio / Video conference room equipment.
- Familiar with an SLA environment and tracked metrics.
- Ability to prioritize and manage several milestones and projects efficiently.
- Working knowledge of PowerShell or scripting is a plus
- Associate degree or above in Computer Science, Information Systems or related field, or equivalent experience required.
- Able to bend, stand, reach, climb, and lift at least 50 lbs.
The Community Foundation operates in a hybrid working environment with staff working in-office three days per week and the opportunity to work two days remote per week if in good standing.
CompensationTo be determined based upon experience and qualifications within the anticipated salary range of $60,000-$65,000. This position is exempt, and employee is eligible for the Foundation’s competitive health and benefits plan:
- Paid time off:
- Two weeks accrued paid vacation
- Two weeks accrued paid sick leave
- Four mental health days
- Two personal days
- Two floating holidays
- Ten holidays
- Benefits:
- All benefits effective on date of hire – no waiting period
- 100% employer-paid benefits (medical, dental, vision) for employee-only insurance plans
- 100% employer-paid life insurance and AD&D
- 100% employer-paid short-term disability and long-term disability
- 100% employer-paid parking downtown Atlanta or monthly MARTA card
- Affordable plans for legal insurance, critical illness, supplemental life, and more
- Employee Assistance Program
- Retirement:
- Immediate eligibility for employee contribution to 403b plan
- After one-year anniversary with the organization, all employees receive an employer-paid contribution of 6% of their salary to a 403B plan regardless if the employee contributes to retirement.
- Culture and Development:
- Individual Development Plans (IDPs) for each team member including training, resources, development opportunities, etc.
- Two wellness rooms for mental health with self-care items
- Fun monthly employee engagement activities
Due to the volume of candidates, we are unable to provide status updates to applicants or accommodate phone calls or walk-ins regarding open positions.
The Community Foundation for Greater Atlanta provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.Community Foundation for Greater Atlanta values diversity and inclusion; therefore, we honor the diverse needs, strengths, voices, and backgrounds of all individuals in our regional community.
Job Summary
Other
Civic & Environmental Advocacy
$89k-112k (estimate)
07/14/2024
10/10/2024
cfgreateratlanta.org
ATLANTA, GA
50 - 100
1951
ALICIA PHILIPP
$50M - $200M
Civic & Environmental Advocacy
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The job skills required for Technical Support Specialist include Technical Support, Troubleshooting, Problem Solving, Installation, Operating System, Computer Science, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.
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