Summary
Under the direction of the Dental Services Coordinator, the Dental Front Office Assistant is responsible for patient registration/discharge, scheduling, and all non-clinical aspects of the day-to-day operations of the dental practice.
Essential Duties and Responsibilities
•Greet patients and visitors when they arrive at the office and provide them with any necessary paperwork or other information.
•Accurately and efficiently performs registration/discharge process by confirming spelling, accurate demographic information, and insurance information. Maintains and updates patient information in Electronic Health Record (EHR).
•Verify insurance information over the phone when the patient makes the appointment, then again upon patient arrival.
•Accept payment for co-pays and other fees required at the time of check-in and ensure accurate billing.
•Place patient forms in the appropriate place for scanning into the EHR system.
•Answer the multi-line phone system to schedule or confirm appointments or direct calls to the appropriate party.
•Maintain professional and compassionate manner when interacting with patients.
•Ensures that messages taken are accurate and documented in EHR.
•Maintains reception area in a neat and orderly condition.
•Is crossed trained to perform additional office duties.
•Performs other job duties as assigned.
Qualifications/Requirements

• High school graduate or equivalent required.
• Graduate of a certified dental office training course preferred.
• Customer service skills- able to develop good customer relationships with a focus on achieving customer satisfaction.
• Knowledge of dental/medical terminology, dental procedures, and diagnosis.
• Knowledge of computer and relevant software applications.
• Working knowledge of dental insurance preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal, time management, and organizational skills.
• Adaptability- able to adjust approach to meet changing demands and situations including dealing with diverse people.
• Attention to detail- able to produce accurate and high-quality work through concern for all areas involved.