Description

Community Care College is seeking a part-time evening Customer Relations Specialist to provide front-desk customer service and attendant responsibilities. Must excel in Customer Service with clear, concise communication skills. Professional appearance, welcoming, friendly with a positive, outgoing personality. Will monitor the front door and assist other departments daily with administrative and clerical duties. Applicants should have excellent organizational skills and be detail-oriented. Maintaining confidentiality is a must. Part-time Monday -Thursday, 4:00pm - 10:00pm no lunch.

Primary Responsibilities

• Must be energetic and possess a very friendly, outgoing personality and positive attitude
• Possess strong interpersonal and communication skills, including telephone etiquette
• Possess a strong customer service focus, diplomacy, and professionalism
• Understands and follows oral and written instructions
• Able to multi-task and perform tasks with accuracy and attention to detail
• Ensures that guests and members are warmly greeted and promptly assisted
• Ensures proper member check-in procedures are followed
• Ensures incoming calls are answered in a professional and efficient manner
• Respond effectively to customer questions, requests, and concerns and escalate to management immediately if unable to resolve
• Immediately reports or escalates to management any unsafe conditions or emergency situations
• Complete incident/accident/compliant forms when needed for HR
• Interact daily with students (customers), management, vendors, and employees, ensuring that high-quality standards and corporate values are portrayed on behalf of the College
• Train with the Admissions Department on lead calls
• Maintain communication with the maintenance and housekeeping departments
• Accept and sign for deliveries, assist with bulk mail-outs as needed
• Perform clerical support for various departments
• Execute recurring and special projects that may include researching, typing, compiling data, and communicating with various individuals or departments to obtain appropriate information.

Qualifications

Skills and Abilities

• Administrative/Clerical support
• Ability to communicate effectively - written and verbal
• Active listener
• Ability to build and maintain relationships
• Maintain confidentiality
• Professional appearance
• Computer literacy required, with advanced proficiency in using the internet, email, software/apps such as Google Workspace, Microsoft Office (MS Word, Excel, PowerPoint)
• Ability to quickly learn other basic campus management software

Education & Experience

• High School Diploma or GED
• Associate’s degree from an accredited institution (preferred)
• Minimum of two years of customer service experience (required)