General Description:

The Clinical Office Manager is responsible for the oversight of the overall function of the front office operations and supervision of all front office staff. This position involves having strong communication skills, working with healthcare and mental health practitioners as needed, and assisting the Director of Operations on a daily basis.

The ideal candidate for this position is dependable, able to multi-task in a fast paced environment and team player.

Roles & Responsibilities:

• Oversee daily duties of front office specialists to ensure that quality standards are being met and proper procedures are being followed
• Assist Director of Operations with the day-to-day operations of the organization
• Give guidance to employees in handling errors, problems, complaints and/or disputes
• Be the facility’s ambassador of our company culture
• Maintain personnel files, ensure all direct reports are up to date on training, certifications, and respond to record requests
• Coordinate work schedules and duty assignments
• Employee recruitment, including interviews and hiring
• Perform orientations and/or schedule training as needed for employees
• Interpret and explain work procedures and policies to staff
• Perform employee evaluations and make recommendations on personnel actions, such as promotions or firing
• Address complaints and resolve problems
• Serve as facility expert on IT and EMR systems
• Continuously improve systems and processes
• Backup front office staff on the front desk, on the phone, with exceptional customer service
• Prepare and manage reports, manuals, correspondence and other documents using a database or word processing
• Review records and reports relevant to payroll, production and other workplace activities for monitoring employee activities and evaluating performance
• Assist Director of Operations with monitoring timelines, deliverables and reporting for various program grants throughout the organization
• Manage relationships with external partners/vendors
• Work with other supervisors to coordinate workplace activities with other departments, units or teams
• Implement company or departmental policies, procedures and quality/service standards
• Interact with billing company to ensure charges are sent and processed
• Maintain records, including inventory, personnel, orders, supplies, and maintenance documentation
• Assist Director of Operations with credentialing and billing activities for providers
• Protect the organizations value by keeping information confidential
• Work cooperatively with all levels of employees, management and external agencies
• Perform other duties as assigned.

Work Experience (Minimum Requirements):

• 1 years of experience in personnel management
• 3 years of experience of administrative experience in a healthcare or behavioral healthcare setting
• Proficient in Microsoft Office, Google G Suite, and other highly utilized office software
• Competency working with electronic health records
• Excellent verbal and written communication
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Basic understanding of clerical procedures, administrative policy and procedures, and systems such as recordkeeping and filing

Education/Certification/Licensure (Minimum Requirements):

• High School diploma (required)
• Associates degree or equivalent in HR, accounting or related field (preferred)
• COMC is a CMS provider and is obligated to follow CMS guidelines, as of 3.31.2022 in compliance with CMS Omnibus COVID-19 Health Care Staff Vaccination Interim Final Rule, all COMC employees, contractual providers, volunteers and students/interns are required to obtain vaccination against COVID-19 unless a medical or religious exemption request is approved.

Job Type: Full-time

Pay: $47,000.00 - $49,920.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Medical Center Management: 1 year (Preferred)
• Direct Supervising: 2 years (Preferred)
• Medical management: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person