If you are looking to contribute to a dynamic work environment and possess the necessary skills for this role, we encourage you to apply. This position offers competitive compensation, a dynamic benefits package and opportunities for professional growth.

JOB SUMMARY

The Administrative Assistant is responsible for providing administrative and clerical support to multiple Agency programs with a focus on the Workforce Development and Weatherization Assistance programs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answers the telephone; provides accurate information and/or forwards calls to

appropriate staff; greets and assists office visitors;

• Provides customers with internal and external resource referrals;
• Assists Agency personnel with internal and external resource referrals;
• Communicates and interacts with program participants and staff; processes paperwork; maintains records and files, schedules appointments and meetings; and prepares related correspondence and reports;
• Assists potential program participants with application and prescreen process, including the collection of necessary intake documentation;
• Creates and maintains files for in-progress program applications; maintains files and communicates with customers to obtain needed documentation for qualification;
• Assists with the management and maintenance of program waitlists;
• Supports program follow-up activities including ongoing contact with exited program participants, collection of required follow-up documentation, and distribution of satisfaction surveys.
• Types, prepares and/or proofreads routine correspondence, reports, etc.;
• Performs other clerical work as required, including but not limited to copying and filing documents, receiving and distributing mail, preparing outgoing mail, assembling materials, etc.;
• Assists with the training of new personnel in routine office procedures; attends staff meetings and in-service training as required;
• Maintains a neat and orderly office environment;
• Maintains supply inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies;
• Collects and enters data into various Management Information Systems (MIS); assists program managers with collection and analysis of data for required reporting;.
• Performs other duties as may be assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

JOB REQUIREMENTS/SKILLS

• Professional demeanor, good organizational skills, and high attention to detail.
• Ability to maintain effective relationships with others.
• Ability to work with a diverse population in an effective manner
• Proficiency with Microsoft Office; knowledge of recordkeeping and report preparation.
• Ability to operate standard office equipment, including a multi-line telephone.
• Bilingual (Spanish) candidates strongly preferred.

EDUCATION AND EXPERIENCE

High school diploma or equivalent and previous experience in an office setting; nonprofit experience preferred.

PHYSICAL DEMANDS

Requires the ability to exert some physical effort, such as walking, standing and light lifting; minimal dexterity in the use of fingers, limbs and body in the operation of the office equipment; may require extended periods of time at a computer.

WORK ENVIRONMENT

Normal office environment

Community Services Agency is an Equal Employment Opportunity Employer.

Job Type: Full-time

Pay: From $18.64 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person