Job Description

Job Title: Infrastructure & Endpoint Engineer Reports To: Director of Information Systems

FLSA Status: Exempt Department: Information Technology

Labor Status: N/A Approved By/Date: 5/1/2024

Community Servings' mission is to actively engage the community to provide medically tailored, nutritious, scratch-made meals to chronically and critically ill individuals and their families. In addition, we are committed to prioritizing racial and economic justice and health equity in all our programs and business practices. 

We are a dynamic and fast-growing agency at the forefront of the "Food is Medicine" field, providing over 1M medically tailored meals annually to clients and their families experiencing illness and food insecurity in Massachusetts and Rhode Island. In addition, our work strongly focuses on supporting the regional local food system, delivering high-quality nutrition education to the community, and hosting an on-site food-service workforce development program. Over the past 34 years, the agency has provided 13M free, scratch-made meals.

Community Servings is looking for an Infrastructure and Endpoint Engineer to join our IT team. The person in this role will be responsible for managing our internal network, Azure, and endpoint environments as well as assisting in providing end user customer support. This role will work to redesign the environments to improve the efficiency and effectiveness of the platforms while continually strengthening our security posture to ensure we compliance with HIPAA and other requirements.

Primary Responsibilities:

Community Servings has 2 locations (Jamaica Plain, MA and Mansfield, MA), 110 employees, and about 200 hundred endpoints. The IT group consists of 4 staff. The person in this new role will work closely with other IT team members managing environments such as: 

Cisco Meraki network infrastructure

• Manage VLANs
• Network Security
• Site to site connectivity
• Remote Access
• Logging and event response.

Microsoft Azure

• Manage virtual servers
• Identity management.

Managing Endpoints via Intune

• Intune Deployment and Configuration. Including device enrollment, policy configuration, and application deployment.
• Endpoint Security. Including implementing security policies and configurations to ensure the protection of endpoints. As well as managing security baselines and compliance policies to meet organizational security standards.
• Mobile Device Management (MDM) including configuring and managing MDM features for mobile devices, ensuring compliance and security for smartphones and tablets.
• Application Deployment includes packaging and deploying applications, ensuring proper testing, distribution and version control.
• Endpoint Monitoring and Troubleshooting includes monitoring the health and performance of managed devices. As well as investigating and resolving issues related to device configuration, application deployment, and security compliance.
• Upgrade and Patch Management includes planning and executing upgrades to services and staying current with feature releases. As well as patching and updates for managed devices

Log management and monitoring

Provide direct technical support to Community Servings staff as needed as well as perform other duties as assigned.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• 5 years of experience managing Intune, Jamf, and/or SCCM.
• Proven experience in designing, implementing, and managing endpoint management solutions, Intune preferred.
• In-depth knowledge of endpoint management, security, and compliance.
• Familiarity with modern device management approaches.
• Strong scripting skills (PowerShell, etc.) for automation and customization.
• Excellent problem-solving and communication skills.
• Ability to work independently and collaboratively within a team.

Benefits

We offer a complete benefits program including:

• Medical Insurance
• Life-, Short- and Long-Term Disability Insurance
• Paid Vacation, Holidays, Sick Time, and Personal Time off
• Flexible Spending account (Medical and Daycare)
• Tuition reimbursement 
• 403(b) Retirement Plan
• Free Dental Insurance 
• Free daily community lunch
• Free parking 

Physical Demands:

Community Servings knows that diversity drives excellence. We are a place where everyone is welcome. We celebrate, promote, and derive strength from a diversity of lived experiences. We actively seek and encourage an inclusive workforce.

Community Servings participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster (English/Spanish) and Right to Work Poster (English/Spanish) for additional information. If E-Verify cannot confirm that you are authorized to work, Community Servings is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before any action is taken against you, including terminating your employment. Community Servings can only use E-Verify once you have accepted a job offer and completed Form I-9.