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Supervises: Case Management Specialist, other staff as assigned
Academic Req: Strongly Preferred – Master’s degree from accredited program/university in one of the behavioral sciences, human services, or social services fields.
Required – Bachelor’s degree from an accredited program/university, preferably in one of the following areas: social work, psychology, criminal justice, sociology, or related field of study with at least three years of progressive employment experience that demonstrates supervisory and case management experience.
Certifications: Integrated Case Management, First aid, CPR, Emergency behavior intervention
Work experience: Required – Three (3) years of supervisory experience and related experience including experience working in crisis intervention and case management;
Preferred – knowledge of local community social services, experience working with immigrant populations, family preservation, kinship care, and/or general child welfare.
Critical Action Items & Measurable Deliverables:

• Ensure team meets all federal and state regulatory guidelines and standards that are applicable to this position.
• Ensure team maintains a case load in accordance with agency policies and procedures and licensing and contract standards.
• Ensure the team’s case notes, assessments, and case related information is entered into the utilized platform on a weekly bases.
• Complete Case Management Tracking for each assigned child.
• Review cases weekly with assigned team and ensure quality service provision.
• Monitor team performance and ensure programmatic goals and measures are achieved and exceeded wherever possible. Supportively correct performance challenges.
• Assist case managers with complex cases or support program operations as needed.
• Participate in scheduled meetings and team decisions and operations.
• Participate in workshops, seminars, education programs and activities that promote professional growth and development.
• Compile, prepare, submit, and maintain accurate records, files, forms, statistics, and additional information in accordance with agency policies, licensing and/or contract requirements. Ensure team’s submitted reports are in compliance.
• Review and sign children’s records in accordance with agency policies and procedures and applicable licensing and contract standards.
• Work evenings, weekends and holidays as needed or requested by position supervisor.
• Implement Compass Connections safety protocols including evacuating with children and other staff in case of an emergency.
• Contribute to program needs assessments, evaluations, and recommendations for improved performance.
• Communicate field challenges or crises immediately to supervisory structure and ensure all reporting protocols are followed.
• Maintain confidentiality in all areas of the service population and program operations.
• Maintain Compass Connections professional and ethical standards of conduct outlined in Compass Connections employee handbook including demonstrating respect for agency staff, the service population, and community members and complying with required dress code at all times.

Other Responsibilities:

• Ensure team communicates, assesses, and supports families effectively, meeting expected program outcomes.
• Identify training needs, and actively develop staff to improve client outcomes and meet professional goals.
• Monitor personnel and client safety and support crisis intervention efforts.
• Meet with each assigned supervisee for weekly supervision and participate in weekly supervision with direct supervisor.
• 25% travel for site visits, home visit shadowing, and case coverage.
• Monitor team expenditures for program compliance and participant in the oversight of team budgets.
• Guide team to build and maintain community relationships among stakeholders providing services and support for clients. Participate in local task forces and working groups.
• Meet all deadlines required by program leadership and federal partners.
• Communicate effectively in writing and verbally in English and Spanish.

Requirements:

• Pass a pre-employment drug screen and random drug screens throughout employment.
• Provide proof of work eligibility status upon request.
• Pass a pre-employment and biennial criminal background checks.
• Demonstrate mastery of comprehensive safety, resiliency, and mental health assessment.
• Demonstrate the ability to:
• Respond sensitively and competently to the service population’s cultural and socio-economic characteristics.
• Communicate effectively in writing and verbally in English and Spanish.
• Work collaboratively with other staff members, service providers and professionals.
• Work in a fast-paced environment and maintain emotional control and professional composure at all times.
• Maintain computer literacy required to meet the responsibilities of the position.
• Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team.
• Supervise effectively and supportively to encourage team excellence.
• Demonstrate a working knowledge of all Compass Connections policies and procedures.

Here at Compass Connections, we are dedicated to building a diverse, inclusive, and authentic workplace. Please feel free to apply for this position even if your work experience and education do not align perfectly with every requirement for this job description. You may very well be the perfect candidate for this role or other ones that we have open. Thank you for your interest in joining our mission!
Compass Connections is committed to following immunization recommendations produced by the U.S. Centers for Disease Control (CDC). As such, our company policy requires that all employees must receive a COVID vaccination and an annual Influenza vaccination or obtain an approved exemption from Compass Connections, as a medical or religious accommodation. This is a condition of employment, and all new hires will be responsible for providing proof.
Compass Connections is an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Compass Connections, not to discriminate on the basis of race, color, religion, gender, gender identity, pregnancy, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
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If you like to work with people that believe they can make a difference in the world, this is the company for you!
EEO StatementIt our policy to provide equal employment opportunity and treat all employees equally regardless of age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, genetic information or genetic predisposition or carrier status, marital status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.