Compass Group, North America - Director of Dining Operations - Colby College

At Bon Appetit Management Company, we are committed to two things : great food and outstanding service! Our managers do not refer to a corporate recipe book, and our chefs do not microwave the lunch special.

We do not have standardized recipes or central commissaries; instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting-edge food into their cafes.

We are a restaurant company that operates in contract food service, providing the freedom to be creative, take risks, and truly shine.

We are committed to our staff's growth, encouraging them to try new things and learn as much as possible. Our rapid growth and breadth of accounts translate into exciting opportunities for our people!

Please make an application promptly if you are a good match for this role due to high levels of interest.

Job Summary

The Director of Dining Operations at Colby College is responsible for the success of the cafés, maintaining high sanitation and food quality standards.

This role oversees all Café Managers and Supervisors, ensuring training and compliance with Bon Appétit and client standards.

The director conducts monthly GE4 inspections, supervises safety and sanitation, and makes critical operational decisions following health regulations and client expectations.

Objectives :

• Perform quality work independently and collaboratively.
• Maintain professional interactions with colleagues, customers, and suppliers.
• Work effectively within a team and handle communications with other employees and organizations.

Food Programs :

• Collaborate with the Executive Chef to develop high-quality offerings.

Staff Supervision and Development :

• Manage hiring, training, and supervision of staff.
• Promote internal development and adhere to uniform policies.
• Resolve staff disagreements and performance issues promptly.
• Conduct payroll audits and handle operational budgets.
• Ensure up-to-date and accurate critical metrics.

Safety and Sanitation :

• Align with all health and safety regulations.
• Conduct safety training and inspections.

Customer Service and Client Relations :

• Ensure guest satisfaction and handle complaints professionally.
• Maintain regular communication with management and clients.

Retail and IT Management :

Lead point of sale systems and technology upgrades.

Overall Management :

• Uphold Bon Appétit’s philosophy and culture.
• Support general management with equipment maintenance and operational standards.
• Ensure compliance with GE4 certification requirements.

Qualifications :

• Bachelor’s degree in Hotel / Restaurant Management preferred.
• Minimum 3 years of supervisory experience in food and beverage operations.
• Strong digital literacy and culinary knowledge.
• Effective communication and leadership skills.

Physical and Language Skills :

• Ability to perform job functions with accommodation if vital.
• Ability to communicate clearly in English and manage small group presentations.

Note : Duties may change as needed. Bon Appétit is an equal-opportunity employer committed to diversity and growth.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position.

While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws.

Bon Appetit maintains a drug-free workplace.

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Last updated : 2024-09-11