CONFERENCE PLANNERClick Here to Apply OnlineJob Description Flik Hospitality Group Salary:$65000 - $70000 / YearOther Forms of Compensation: What makes FLIK clickWhat makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn't merely a job but the start of a career where you can flourish.Job SummaryThe Conference Planner is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members at all times. The conference planner is responsible to deploy a strategic approach on optimizing space, trend group and user behaviors and work closely with their manager on advising how reservable space is being used.OVERALL RESPONSIBLITIES:Manages and books reservation requests; maintains room schedules through EMS system.Responsible for responding and processing all incoming requests.Send confirmations in connection with bookings and follows-up prior to event to confirm status and details.Provides consultative event coordination services to customers as required.Responsible for room setups; assuring room configurations are correct.Manage logistical execution of events, including the arrangement of outsidecatering as neededDelivers consistent customer interactions across conference center locations through implementing uniform terminology, consistent email templates and standardized workflow processes.Reviews monthly operational metrics, actively identify and share opportunities to increase utilization, raise Customer Service scores, lower cancellation rates and unfilled requests.Assist with guest services and support, including directing guests to theappropriate resource, wayfinding, checking guest coats and luggage, etc.Speak knowledgeably about the office, building, surrounding areas ,transportation, local restaurants and other points of interestMaintain a strong awareness of business activity and communicate all updates with team membersMaintains daily/weekly schedule boards and/or digital signage displays. Educates customers on direct access resources. Receives shipped materials; serves as point of contact for stored materials; ensures materials are delivered to the meeting room as designated.Carry out instructions for security, fire, health and safety guidelinesOther duties as assignedKEY COMPETENCIES:Outstanding customer service skillsSuperior verbal and written communication skillsHighly proficiency with Microsoft Office product suite (i.e. Excel, Word, PowerPoint, Outlook)Experience working in technical/audiovisual environment.Ability to work independently, prioritize effectively and make decisions when faced with ambiguity.Ability to adapt quickly to change and maintain a flexible approach when providing customer support.Able to remain mobile for extended periods during work day.Able to work a flexible schedule to include evening and weekend hours.Must be able to lift 50 pounds.Work experience with reservation software platformsCatering or other food service-related experienceCommunications, Event Planning or Hospitality backgroundApply to Flik todayFlik is a member of Compass Group USAClick here to Learn More about the Compass StoryCompass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.Applications are accepted on an ongoing basis.Flik maintains a drug-free workplace.Associates at Flik Hospitality are offered many fantastic benefits.MedicalDentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by site/state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Req ID:1286985Flik Hospitality GroupHILARIA KWAKUMEY[[req_classification]]