The Guest Experience Ambassador is responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives, and staff members at all times. The individual in this role will be responsible for delivering the highest standards of service and consistently maintaining customer satisfaction, ensuring the space is optimized and running smoothly. Responsibilities: Provide high-level internal and external customer support.
Greet employees and visitors, welcome visitors with a smile, and maintain eye contact throughout the entire interaction.
Assist with creating a collaborative environment amongst the team through events and personal introductions.
Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest.
Ensure the cleanliness of all office space to include open work areas, conference rooms, lobby, and kitchen.
Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications.
Communicate and interact effectively with all other departments.
May serve as a point of contact for external vendors/service providers.
Catering set-up knowledge & ServSafe Certified preferred.
Proactive, timely, and clear communication to team and leadership, especially alerting the team of changes and needs to support successful front desk and floor services functions.
Effectively solve space or amenities-related issues to ensure an elevated user experience.
Observe floor operations, and user behaviors and suggest strategic changes to continue enhancing the experience on the floor.