LOBBY GUEST SERVICES AGENTClick Here to Apply OnlineJob Description Flik Hospitality Group Salary:$22 / HourOther Forms of Compensation: What makes FLIK clickWhat makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn't merely a job but the start of a career where you can flourish.Job SummaryThe Guest Service Agent (GSA) is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members at all times. Located in the Lobby, the GSA will be the first point of contact for visitors to the area, making them feel comfortable, directing them to their appointments and meetings and assisting them during their stay.RESPONSIBLITIES:Properly greet and handle visitors with a smile and maintaining eye contact through the entire interaction. Following established procedures with regard to both expected and unexpected arrivals, coordinating with in-house security as appropriate. Answering telephones in a friendly, professional manner, taking messages with accuracy, transferring phone calls, and appropriately handling or referring questions and requests. Proper telephone techniques include always putting a smile in one's voice and enhancing personalization by using names.Register all guest activity and liaise with other centers on visitor processing.Acting as an overall Hospitality Services resource to guests, visitors, and employees in providing way-finding and amenities within building, commutation and transportation, community retail, neighborhood amenities, and organizational information.Standing during peak business hours and when greeting guests.Having a thorough understanding of the emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency.Adhering to uniform and grooming policies.Assist with coverage in other locations as needed adhere to flexible schedules to meet business demands.Capacity to take on additional duties as assigned; Additional adjustments or responsibilities may be changed or added as necessary. KEY COMPETENCIES:A genuine sense of hospitality, with a commitment to delivering the Platinum Service Standard in all aspects of the GSA job.The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.Excellent listening and oral communication skills.Basic computer skills and knowledge of office technology / equipment.Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.Discreet, ethical and committed to maintaining a high degree of confidentiality.A consistently professional approach, with a mindset to take ownership and responsibility within and outside one's job domain.A high school graduate, with some college preferred. Two to three years' experience in a client service / reception position within a hospitality or corporate environment. Apply to Flik todayFlik is a member of Compass Group USAClick here to Learn More about the Compass StoryCompass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.Flik maintains a drug-free workplace.Associates at Flik Hospitality are offered many fantastic benefits.MedicalDentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by site/state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Req ID:1256608Flik Hospitality GroupHILARIA KWAKUMEY[[req_classification]]