General Manager/ VP of Operations

A Lifestyle hotel San Francisco is looking for a Hands-on General Manger/ VP of Operations with a strong background of a Lifestyle Product and Food and Beverage Operations. As a General Manager you will oversee all aspects of the hotel in accordance with Company’s and Brand standards, including maximization of financial performance, guest satisfaction, and staff development within established quality standards.

DUTIES AND RESPONSIBILITIES:

OPERATIONAL

• Front office, revenue, and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved.
• Housekeeping and Maintenance functions to ensure compliance with quality and brand standards in all areas of the hotel as it relates to appearance, cleanliness, and levels of maintenance and repair; ensure preventative maintenance programs are in place to protect the physical assets of the hotel.
• Food and Beverage function to ensure smooth operations manage costs and ensure all health and safety standards are being followed. Overlook the Operations of the restaurant and bar.
• The security function to ensure a safe and secure environment for guests, employees, and hotel assets.
• Sales functions to ensure that goals are established and achieved to meet the hotel’s overall financial objectives. Coordinate with the Dir. of Sales.
• Maintain a proactive human resources function to ensure positive employee relations, training and development and compliance with policies and procedures and labor regulations.
• Accounting and purchasing controls and procedures are implemented and maintained.
• Develop, manage, and foster positive owner relationships and provide ongoing information and status reports.

PEOPLE

• Recruiting, Interviewing, and sourcing of suitable candidates in coordination with the HR Department.
• Recommend reviews, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies along with the HR Department.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.

GUEST EXPERIENCE

• Handle all guest related issues/ complaints and escalate where necessary
• Ensure all guests receive service as per Hotel standard.
• Ensure all internal correspondence, MOD reports etc. that are used to communicate Guest related information are as per hotel standard.

RESPONSIBLE BUSINESS

• Oversee the day-to-day operations and assignments of the hotel staff; assist in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures.

ACCOUNTABILITY

• You are accountable for the Hotel and Restaurants. You will report to the Owners of the company.

QUALIFICATIONS AND REQUIREMENTS

• Bachelor’s degree in Hotel Administration, Business Administration or equivalent
• 5-6 years general management experience in a full-service high-level operations role or some prior general management experience, or an equivalent combination of education and experience.
• The candidate must have extensive experience in a 4 to 5 star branded hotels like Hilton, Hyatt etc.
• Must have prior Food and Beverage management experience.

This job requires ability to perform the following:

• Standing and moving about the facilities
• Carrying or lifting items weighing up to 25 pounds
• Using a keyboard to generate correspondence, reports, etc.
• Handling objects, products, and equipment

Other:

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• Ability to travel to attend workshops, conferences, etc.
• May be required to work nights, weekends, and/or holidays.
• Strong communications skills