Quality Manager - Full Time

Everett, WA

Compass Health is currently looking for a Quality Manager to join the Quality team in Everett!

What you will be performing:

The Quality Manager develops, implements, and monitors clinical and administrative processes to ensure that standards are consistently met. This position will advise on the performance measures, produce, analyze, and report on data, and recommend changes to processes and workflows.

• Commitment to a client-centered approach.
• Facilitates and participates in prospective, concurrent, and retrospective chart reviews.
• Recommends improvements to the internal quality review processes.
• Participates in collecting, analyzing, interpreting, and reporting on data. Prepares reports and presentations that recommend actions to facilitate quality improvements.
• Assists in coordinating audits by external entities.
• Acts as the point of contact with contractors/funders and collaborates as needed on care coordination issues.
• Assists with clinical coding questions, coding documentation, and the development and maintenance of tools to assist workforce members to code services properly.
• Assists with authorization/re-authorization issues, questions, and documentation of processes.
• Facilitates policy and procedure revision and development.
• Assists with Implementation Team Meetings by providing training and guidance on new projects, forms, policies, and procedures.
• Assists with client/family member customer service issues.
• Participates in developing, implementing, and tracking Corrective Action Plans.
• Participates in regional meetings, community meetings, agency meetings, and workgroups that focus on the review of, or development of, new processes.
• Facilitates agency workgroups that focus on quality improvement initiatives.
• Reviews on rotation (as part of the Quality Team,) all Special Occurrence documentation that is generated by the clinical teams. Offers feedback on quality and ensures appropriate policy, procedures, and processes are followed in a timely fashion.
• Provides backup coverage to the CQO on compliance, privacy and other risk/liability issues.
• Acts as point of contact for all contract entities (e.g. MCOs, ASOs, etc.) and facilitates an appropriate Compass Health response.
• Provides consultation to program managers around resources, contacts, policies, etc.
• Develops program specific training materials to address known quality improvement issues.

What you will be carrying along:

• BA Degree in a Social Science related field or allied field (public health, nursing, etc.) and a master’s degree in a related field preferred.
• Current Washington State Licensure or equivalent in Social Work, Marriage & Family Therapy, or Mental Health Counseling preferred.
• 5 years of experience in direct behavioral health care preferred.
• Experience designing and providing training in small (<10) to medium-sized (10-30) groups preferred
• Experience developing and implementing quality improvement initiatives preferred.
• Valid Washington State Driver’s License including vehicle and appropriate insurance, if applicable.

What you will be sharing

• Commitment to working collaboratively and maintaining a high level of communication with other members of the Quality Team and Compass Health workforce.
• Ability to solve practical problems and interpret a variety of instructions finished in various forms.
• Excellent customer service skills with the ability to professionally and effectively collaborate with all levels of the organization.
• Ability to engage workforce members at all levels in processes designed to facilitate positive change.
• Highly self-motivated and directed with the ability to also supervise and participate in effective work teams.
• Demonstrated organizational skills with an emphasis on attention to detail.
• Ability to work calmly, effectively, and prioritize assignments in a fast-paced, high production, and high-pressure environment.
• Ability to think critically and analytically to evaluate and improve processes.
• Ability to maintain a client-centered approach/perspective when working through complex processes and facilitating sometimes difficult decisions.

What we will be offering

As the region’s largest non-profit community behavioral healthcare organization, we have been serving our clients and our communities for over 110 years. Our commitment to care doesn’t stop with our clients though, as we take pride in offering our employees the opportunity to work in a culture that promotes learning, growth, and advancement as well as a focus on employee satisfaction and work/life balance.

(benefits pro-rated for part-time employees)

• Medical, dental, and vision insurance at NO COST to full-time employees
• 16 days of vacation the first year
• 12 sick days including an additional wellness day
• 13 paid holidays – 11 traditional holidays, plus 2 you choose
• $300 in professional funds per year
• Up to 5 days paid education leave
• 403(b) retirement plan with company match after the first year

The organization you will be joining

Compass Health is the region’s largest private, non-profit organization providing mental health and chemical dependency services in Island, San Juan, Skagit, Snohomish, and Whatcom counties of Western Washington. We provide quality creative services to children, families, and adults in a variety of outpatient, residential, and inpatient settings. We have been serving our clients and our communities for over 110 years, though our commitment to care doesn’t stop with our clients as we take pride in offering our employees the opportunity to work in a culture that promotes learning, growth, and advancement. We maintain a focus on employee satisfaction and work/life balance, which includes competitive compensation and benefits programs. Please visit our website for more information: www.compasshealth.org.

Compass Health promotes equal treatment and equal employment opportunity to all applicants and employees regardless of race, creed, color, national origin, sex, religion, age, marital status, sexual minority status, sexual orientation, veteran status, or disability unless based on a bona fide occupational qualification

Position Summary

Job Title: Quality Manager

Program: 109-52550

Location: Everett, WA
Hours: Full-time (40 hours/week)
Wage: $92,801.60-$113,117.45/yr DOE