Onsite Location(s)

Description

WORK WHERE YOU LIVE

Compleat Rehab and Sports Medicine is looking for a Front Desk Patient Advocate who would like to join our Gastonia – Adult Rehab family. We are looking for an individual who has a heart to work in their community.

The clinic is located on Court Drive.

Compleat Rehab & Sports Therapy started out as a single outpatient practice offering Physical Therapy in Gastonia, NC in 1987. In the 30 years since, we’ve expanded to more than 15 clinics in North and are continuing to grow. Our service repertoire has developed too – our patients now benefit from a diverse set of programs and specialties, from Lymphedema Treatment to Pelvic Floor Therapy. We commit to improving the lives of all we serve, by providing premier patient care and compassionate, personalized service.

Compleat Rehab & Sports Therapy is committed to providing our employees with the utmost positive work environment.

Basic Accountability Statement:

To ensure Compleat patients receive the highest customer service and manage all front desk responsibilities efficiently.

Duties and Responsibilities:

• Oversight and maintaining an efficient schedule that supports both the patients and therapists in alignment with the Daily Scheduling Parameters
• Implementing clinic systems/processes as discussed during Lunch and Learns
• Tracking referrals and referral sources while developing/maintaining relationships with the referral coordinators
• Manage therapist productivity by scheduling appropriate patients together and driving visit compliance
• Push reschedules
• Re-create schedules to accommodate vacations, staffing levels, holidays, etc.
• Drive compliance for current and new patients to insure a 90% weekly compliance
• Collection of copayments and deductibles at a 90% weekly compliance rate
• Ability to discuss insurance benefits with patients and formulate a plan for payment of services rendered
• Working with central scheduler, benefits, and authorization department to ensure compliance with established metrics
• Administrative duties and entry of data into EMR system
• Ensuring all information is entered for claims to release for billing
• Maintain a First Pass Payment Rate of 90% or greater
• Resolution, in conjunction with Clinic Lead, of conflicts that may hinder progress and growth at assigned clinic
• Collection of patient balances and holding of services determinations
• Ensuring correct patient demographic information and monthly updates to ensure correct information is entered
• Posting of checks mailed in by patients to account
• Ensure compliance and Medicare guidelines are followed
• Supply ordering for office and clinical needs
• Responsible for Corrections Queue issues for assigned clinic and correcting these issues within a 24-hour timeframe
• Responsible for No Activity List and working with Lead Therapist to get patients scheduled
• Execute daily activities that drive meeting performance metrics established for assigned clinic
• Organizing workflow and prioritize activities at assigned clinic to meet performance metrics
• Provide a high level of customer service to all patients and colleagues
• Flexibility to provide assistance on the floor as a Tech if warranted
• Engagement of marketing activities with Lead Therapist at his/her discretion
• Weekly bank deposit (reconciliation and making the deposit)
• Other duties/items as growth and needs dictate

Education:

High School Graduate or GED equivalent. Associates degree or above is preferred.

Experience:

• At least 2 years of experience as a front desk/receptionist and 2 years of customer service experience.
• Basic computer experience, familiar with Microsoft office suite.
• Excellent written, verbal and organizational skills. Health care experience preferred.
• Ability to adapt to changing organizational needs.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Lifting, pushing, pulling are also required.