Description:
This position is responsible for speaking to patients on incoming/outgoing calls and assisting with the resolution of their accounts. The Early Out Patient Advocate handles account inquiries, payment disputes and negotiates payment arrangements while exhibiting superior customer service skills to patients. They also resolve and coordinate complaints promptly and professionally and are required to provide excellence in all areas of customer service. The Early Out Patient Advocate must ensure that methodologies, policies and procedures are followed to guarantee the highest quality standards with “patient friendly collections” as a goal.

Responsibilities:

• Handles a high volume of telephone calls
• Communicate clearly, timely, and positively with patients
• Good communication skills and interpersonal skills
• Professional attitude, and able to maintain composure in urgent or confrontational situations
• Effective critical thinking, problem solving and decision-making skills
• Work independently and must be multi-task oriented
• Team player attitude
• Ensures adequate documentation is maintained
• Maintains database
• Maintains confidentiality at all times (i.e., PHI, HIPAA, and HITEC)
• Any other duties as assigned by management
• Exemplifies the Mission/Vision/Core Values of RevOne Companies in all personal and professional behavior and is a role model to all associates
• Collaborates with Manager/Team Lead to identify own learning needs and set goals using available resources to meet these needs/goals
• Maintains working knowledge of departmental/hospital policies and procedures through participation and by reading updates and other provided communication
• Works in collaboration with other departmental associates, as well as other hospital associates supporting their efforts through teamwork and the acceptance of additional assignments

Requirements:

• Computer proficiency skills are required
• Ability to learn quickly and navigate effectively through multiple systems
• Must be organized, detail oriented, flexible, and able to meet deadlines. Proactively prioritizes needs and effectively manages resources
• Must communicate clearly and concisely
• Must have the ability to perform tasks and multi-task with a high level of accuracy and efficiency
• Must have working knowledge of HIPAA and Red Flag regulations, and practice patient privacy at all times

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Greenwood, IN 46142: Relocate before starting work (Required)

Work Location: In person