Are you ready to embark on a rewarding career where you make a positive impact on people's lives every day? Look no further! Complete Care is seeking a dynamic and passionate individual to join our team as a Front Desk Supervisor. If you thrive in a fast-paced environment, possess excellent communication skills, and are dedicated to providing top-notch patient care, we want to hear from you!
Why Choose Us: As a Front Desk Supervisor, you'll be at the forefront of ensuring our patients receive the highest level of care. The Front Desk Supervisor is a key administrative position responsible for overseeing the daily operations of the front desk in the clinic and assist the Clinic Manager as needed and being the direct report in their absence. This role involves a combination of managerial, administrative, and customer service responsibilities, with a primary focus on ensuring the efficient and successful functioning of the office guided from the front desk location.
What You Can Expect:

• Greet and assist patients, visitors, and staff in a professional and friendly manner
• Coordinate patient check-in and check-out processes
• Manage appointment scheduling, patient compliance to their appointments and scheduling productivity per appointment availability ensuring optimal utilization of the clinic’s schedules
• Answer and route phone calls, addressing inquiries and providing information
• Highly focused on patient outcomes and coordination of patient care, ensuring patients are compliant with following through with their care plans
• Address all patient concerns and complaints, resolving issues promptly and effectively
• Handle or direct any billing, legal representative, or insurance-related inquiries
• Ensure the highest standard of customer service and patient satisfaction
• Facility Appearance: Maintain the cleanliness and organization of the lobby and front office area to create a welcoming environment. Bathrooms, trash, coffee station, water station, etc
• Oversee patient compliance and confirmation processes
• Complete and present timely data analysis on Kept Promise Indicators (KPI), patient care, patient outcomes, and other relevant metrics
• Hire, Supervise, and Train all front desk staff in the clinic on the front desk responsibilities, ensuring adherence to all office policies and procedures
• Manage schedules and time clocks for all hourly employees working at the front desk in the clinic
• Conduct routine performance evaluations and provide constructive feedback with front desk staff in the clinic
• Foster a positive and collaborative work environment
• Hold weekly meetings to review all data with your front desk staff and identify/discuss strategies and opportunities for improvement
• Implement and maintain efficient office workflows and processes
• Consistently work to identify areas of opportunity or improvement in office’s front desk processes
• Oversee management and inventory of office supplies and medical supplies, ensuring adequate stock levels
• Oversee and manage all Electronic Health Records (EHR) and other software packages (Salesforce, SharePoint, Etc.) information for accuracy and completeness
• Consistently keep front desk staff informed about all policy changes, updates, and important announcements ensuring accuracy and understanding
• Assist the overall Clinic Manager to ensure compliance with healthcare regulations and standards (AHCA, HIPAA, etc..)
• Collaborate with your Clinic Manager, Regional Operations Manager (ROM) and Business Development Representative (BDR) to conduct regular audits and address any issues related to the success of your patients

Qualities We Value:

• Strong organizational and multitasking abilities
• Excellent interpersonal and communication skills
• Proficiency in office software and electronic health record (EHR) systems
• Leadership and supervisory skills
• Must demonstrate consistent professional conduct and meticulous attention to detail
• Must possess excellent verbal and written communication skills

If you're ready to be part of a team that values compassion, professionalism, and excellence in patient care, Complete Care is the place for you! Join us in making a difference in the lives of our patients.
At Complete Care, we take pride in providing equal employment opportunities to everyone regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability.
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