24 Application Support Specialist Jobs in Worcester, MA
Complete Staffing Solutions is Hiring an Application Support Specialist Near Worcester, MA
Job Description:
Investigating, diagnosing, and resolving faults and errors in the applications, coordinating resolution efforts with the application provider, as needed. Serve as the subject-matter expert on various applications to troubleshoot end-user-related issues in line of business applications. Perform all activities tied to the implementation and maintenance of the business application with end-users. Ensure proper documentation for recordkeeping, change control, and configuration maintenance. Provide effective project coordination of defined software implementations and upgrades as well as provide ongoing end-user support. Conduct application testing with a test environment with end-users, as required. Provide on-call coverage support as directed by the supervisor. Maintaining and updating technical and instruction manuals, and procedures for users. Test fixes and perform post-resolution follow-ups to ensure related problems have been adequately resolved related to business applications. Participate and perform preventative maintenance, including the installation of service packs, patches, and hotfixes of the applications. Perform other duties or tasks as directed by the Supervisor. Qualifications:
2 years of experience in the application support role with a focus on accounting, inventory, pricing, and similar ERP applications, preferably in the retail industry. Overall, five years of IT experience is desired. A bachelors degree in information technology, computer science, mathematics, or equivalent education is required. Proven ability to create and maintain standard operating procedures and document application support processes. Experience with the PDI Enterprise application suite is a plus. Ability to manage multiple priorities within a high volume and fast-paced environment and manage shifting priorities daily. Proven experience with PowerShell scripting and general programming background as a plus. Working knowledge of writing and modifying SQL queries and Windows event monitoring of desktop and server operating systems. Good organization skills, attention to detail, and customer service skills. Strong verbal and written communication skills Ability to work effectively independently, as a member of a team, and under supervision. Flexibility and desire to learn new skills, as required. Application Support Specialist
Job Summary
Full Time
$60k-83k (estimate)
06/23/2024
07/10/2024
completestaffingsolutions.com
BOSTON, MA
25 - 50
1993
Private
APRIL SMALL
<$5M
Business Services
Related Companies
The following is the career advancement route for Application Support Specialist positions, which can be used as a reference in future career path planning. As an Application Support Specialist, it can be promoted into senior positions as a Technical Customer Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Application Support Specialist. You can explore the career advancement for an Application Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming an Application Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Application Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Application Support Specialist job description and responsibilities
The Application Support Specialist administer all building activities like development of data models, application codes, on-line support and planning related tests.
03/20/2022: Rapid City, SD
They are responsible for any malfunctioning of applications or software systems and analyzing necessary software requirements.
02/03/2022: Norfolk, VA
They also provide assistance to the customers or clients regarding the use of various software applications.
04/09/2022: Green Bay, WI
Application support analysts can provide support through email, phone calls or live chat.
04/18/2022: Gulfport, MS
Technical support relates to the maintenance of the app, software and other organization's technological systems.
02/22/2022: Trenton, NJ
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Application Support Specialist jobs
A person who plans to become an application support specialist should be prepared to train other personnel on how to meet the technical needs of customers effectively.
03/22/2022: Lexington, KY
Previous experience as an application support specialists or a similar role.
02/28/2022: Alexandria, LA
Provide technical support to teams within the organization, and to external clients when required.
03/03/2022: Sarasota, FL
Up-to-date knowledge of scripting, coding and application software.
02/21/2022: Anchorage, AK
A technical support specialist should be able to work calmly when under pressure.
02/19/2022: Worcester, MA
Step 3: View the best colleges and universities for Application Support Specialist.
