19 Customer Service Representative Jobs in Johnston, RI
Complete Staffing Solutions is Hiring a Customer Service Representative Near Johnston, RI
- Answer incoming phone calls, emails, and chat requests in a timely manner.
- Screen any requests coming in before passing them to the appropriate departments (s)…
- Identify customer needs, research customer issues, and provide prompt and clear solutions.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Maintain an up-to-date working knowledge of Mobile Beacon promotions, products, and programs and thoroughly review a customer’s account and case history to make appropriate recommendations that best match customers’ needs and resolve their issues.
- Process renewals, product replacements, refunds, quotes, or other requests for customers.
- Document all customer interactions in Salesforce accurately and in accordance with established procedures.
- Communicate and coordinate with other departments as necessary.
- Provide feedback to other departments to help improve sales, marketing and business processes.
- Keep Customer Service Manager and Senior Customer Service Representatives (s) apprised of issues and workload.
- Assist with developing or revising Customer Service policies and procedures as requested.
- Refer issues and questions to Senior Customer Service Reps and/or Customer Service Manager if necessary.
- Assist with special projects upon request. Other duties assigned.
- Associates degree or GED/High School diploma with equivalent work experience required.
- 1 – 3 years professional experience in customer service related work.
- Experience in a technical customer service environment a plus.
- Enthusiasm for and positive representation of mission, goals, and culture.
- Leads with personal excellence; holds oneself accountable to ensure that tasks/cases are completed promptly and resolved to customer’s satisfaction.
- Possesses strong problem-solving and customer service skills to ensure a positive outcome.
- Is professional, positive, and solution-oriented with customer, vendors, incoming callers, co-workers, and supervisors.
- Is an effective communicator (both written and verbal communication); active listener who checks for understanding.
- Detailed-oriented; follows processes and procedures and documents all notes thoroughly.
- Excellent time management and prioritization skills with a high level of productivity and accuracy.
- Escalation management: ability to effectively determine if an issue should be escalated.
- Proficient with Microsoft Office Suite (Word and Excel).
- Experience with customer relationship management systems (Salesforce) preferred.
- Bilingual (Spanish) a plus.
Job Summary
Full Time
Business Services
$64k-83k (estimate)
06/04/2024
06/29/2024
completestaffingsolutions.com
BOSTON, MA
25 - 50
1993
Private
APRIL SMALL
<$5M
Business Services
Related Companies
The job skills required for Customer Service Representative include Customer Service, Problem Solving, Microsoft Office, Verbal Communication, Time Management, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
