The Desktop Engineer will join the team responsible for the Firms IT systems, services, and operations. The team focuses on maximizing Firm-wide IT productivity and minimizing disruptions. This position coordinates the analysis, recommendation and deployment of the desktop / laptop environment and software and driver lifecycle management these systems. The Desktop Engineer will play a pivotal role in helping develop and maintain desktop environment and will help maintain a culture of superior client service and continuous improvement.

Job Functions:

• Helps design and maintain the user environment.
• Collaborates with the IT Operations Team to:
• Ensure IT service delivery with respect to infrastructure and endpoint systems.
• Maintain operational technology strategies standards, and continuous service improvement.
• Assist in the development and implementation of software lifecycle plans and procedures, including regular reviews and configuration testing and validation.
• Troubleshoot and resolve advanced application and endpoint hardware issues.
• Establish and implement operational standards related to hardware drivers and firmware.
• Collects core system metrics to develop and implement improvement plans based on analysis of data.
• Partners with IT Operations Director, User Support Manager and other stakeholders to improve operational procedures, processes, and the security and performance of existing systems.
• Provides technical guidance to User Support team members.
• Communicates and collaborates with other departments to report and resolve software, hardware, and operational issues.
• Researches, evaluates, and advises on new technology solutions.
• Provides 24x7 On-Call support and problem triage for IT services on a rotating basis.
• Plays an integral role in critical department projects and initiatives.

Qualifications:

• 6 years experience in administering critical IT infrastructure and endpoint systems, in a professional services environment.
• Bachelors degree in Computer Science or related field is preferred.
• Microsoft & Citrix Certifications preferred.
• 3 years of experience in Office 365.
• 3-5 years of experience with SCCM/MECM, Configuration Manager
• 3-5 Years of Software packaging and Deployment
• The ideal candidate will have proven experience working with technologies currently in use at the Firm, including: SCCM/MECM, Microsoft 365, Microsoft Intune, Windows OS 10/11, Active Directory, Citrix, PowerShell, and iManage.
• Demonstrated capability in solving new and complex problems.
• Must be able to work in fast paced environment, with the demonstrated ability to organize work and set priorities to meet deadlines.
• Self-starter and forward thinker with the ability to work independently, and in a team setting, while having good judgment as to when consultation is required.
• Superior oral and written communication skills.
• Reliable team player with a positive attitude and strong commitment to client service.