12 Technical Support Representative Jobs in Marlborough, MA
Complete Staffing Solutions is Hiring a Technical Support Representative Near Marlborough, MA
- Answer all customer enquiries concerning operation and configuration of proprietary products
- Trouble-shooting network problems, including connectivity, wireless LAN access, VPN/broadband and non-reporting issues.
- Log every interaction into the CRM system.
- Call escalation to field teams for critical issues.
- Remote installation/troubleshooting for software and upgrades, data base repair and removal of software viruses.
- Research technical and software issues to identify trends for early detection and repair.
- Perform data migration on customer computers.
- Extensive knowledge and practical experience of operating systems including Windows 98/NT/2000/XP/Vista/7 essential.
- PC hardware and configuration skills essential.
- Intermediate networking knowledge required.
- Previous experience working in a customer care environment.
- Excellent problem solving, telephone and communication skills.
- Knowledge of IT operations, responsibilities, workflow processes and procedures in order to resolve inquiries independently.
- Good customer and vendor relationship skills
- Ability to rapidly adapt to new technologies and assess their potential impact and usefulness in diverse areas within the company.
- Ability to work flexibly with the team to ensure timely delivery of service.
- Ability to produce high quality work under pressure and within tight timescales.
- An ability to work within tight deadlines and manage time effectively.
- Strong team player with flexible attitude to work priorities.
- Excellent computer skills (MS Office applications and Internet Explorer).
Job Summary
Full Time
Business Services
$71k-88k (estimate)
05/30/2024
07/25/2024
completestaffingsolutions.com
BOSTON, MA
25 - 50
1993
Private
APRIL SMALL
<$5M
Business Services
Related Companies
The job skills required for Technical Support Representative include Troubleshooting, Installation, Problem Solving, Networking, Operating System, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Representative positions, which can be used as a reference in future career path planning. As a Technical Support Representative, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Representative. You can explore the career advancement for a Technical Support Representative below and select your interested title to get hiring information.
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