Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Program Director to join our team.
The Program Manager is directly responsible for one or more clients and accountable for the P&L, revenue growth and services. This individual will also build, manage and develop a high performing team of Service Delivery Managers.

Overall own the client(s) for P&L (revenue through EBITDA), Growth and GM $

Client Satisfaction measured via Net Promoter Score (NPS)

Service Level Achievement (SLA) through onsite, Remote Services, and Shared Services

Governance

• Operational –monthly & quarterly
• Commercial - Contract governance, meaning adherence and knowledge of the contract
• Strategic – innovation road mapping

Renewals / Zero Churn

Invoicing, revenue collection and DSO

Prepare account plans and targets for incremental growth through projects, adjacency, and accretive opportunities (and acquire help from Sales when required)

Volumes to Revenue forecasting for existing clients:

• Starts with Delivery provides Program Management actual volumes and how they see forecasting trends based on prior volumes, seasonality, etc.
• Program Management inserts any info gathered from the client like new app releases, end-user adds/takeouts, etc. Program Management feeds this back to Delivery.

Revenue forecasting starts with Program Management. Program Management forecasts revenue based on volume data and provides Delivery the information

Manage a team of direct reports, along with matrix relationships specific to role. Gives input to senior management on performance of assigned staff.

• Provides leadership to associates and manages any personnel or discipline issues that may arise. Controls hiring and terminations as needed.
• Reviews and approves all personnel administrative duties, such as weekly time keeping, vacation scheduling, performance evaluations, annual reviews, etc.
• Provides training, coaching, and counseling to subordinates for continuous improvement
• Bachelor’s Degree in Business Management, Computer Science, or related field.
• 5-10 years of related experience
• Prior management experience with strong leadership skills
• Excellent delivery skills in related IT/Product categories
• Strong strategic and tactical account management skills
• Effective communicator with strong attention to detail
• Ability to work independently as well as in a team environment
• Experience in sales accounts in related IT/Product categories

Our Benefits IncludeHealth Insurance (Medical, Dental, Vision)
Basic Life/AD&D
Employee Assistance Program
Paid Holidays
Paid Time Off
401(k)
FSA/HSA Pre-Tax Benefits
Discounts
Life/Disability Plans