79 Customer Service Representative II Jobs in Jefferson, MO
Compunnel Inc. is Hiring a Customer Service Representative II Near Jefferson, MO
Job ResponsibilitiesResolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Compiles and sends Service Program materials.
Communicates new site information to branches.
Process and communicate any and all customer account changes to include but not limited to cancellations, frequency changes, downgrades, service skips, etc
Escalates repeated concerns or unsatisfactory service concerns according to written process
May assist in mentoring new colleagues
Work schedule is 40 hours per week
Schedule may be during off hours or partially during weekends
SkillsHigh School Diploma / GED required
Some College Preferred But Equivalent Work Experience Is Acceptable1-3 years customer service experience
3-5 years data entry experience
1 year in customer service, administrative, or operational roles
Must have and express a sense of urgency when dealing with colleagues and customer concerns
Must have intermediate organizational skills
Must have intermediate verbal and written communication abilities
Must be computer literate and an intermediate level of office applications
Written and verbal communication skills
Organizational skills
Ability to multitask
Detail oriented
Ability to learn new business unit software programs as needed
Education: High School
Job Summary
Full Time
Business Services
$40k-51k (estimate)
07/26/2024
09/19/2024
compunnel.com
PLAINSBORO, NJ
500 - 1,000
1994
Private
AMIT GAUR
$200M - $500M
Business Services
Related Companies
About Compunnel Inc.
Compunnel is a provider of staffing and recruitment services for healthcare, IT and marketing sectors.
The job skills required for Customer Service Representative II include Customer Service, Products and Services, Billing, Written Communication, Data Entry, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative II positions, which can be used as a reference in future career path planning. As a Customer Service Representative II, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative II. You can explore the career advancement for a Customer Service Representative II below and select your interested title to get hiring information.
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