575 Customer Service Representative Jobs in Houston, TX
Compunnel Inc. is Hiring a Customer Service Representative Near Houston, TX
Business to business customer service experience in a call center environment preferred.
Excellent communication skills (verbally and written)
Highly organized with exceptional follow-up skills
Strong attention to detail while having a sense of urgency for completing assignments.
Excellent client relationship and rapport-building skills
Must have demonstrated experience working as a team player in a collaborative environment.
Experience using Microsoft Word, Excel, Windows; SAP experience preferred.
ResponsibilitiesOpens and accurately maintains customer accounts by recording and updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up, when necessary to ensure resolution.
Process accurate order entry
Maintain customer service ACD targets.
Establishes and maintains customer relationships with key assigned accounts.
Ensures accuracy of order entry
Follows up with order patterns, inventory, demand and product schedules focusing on attention to detail.
Demonstrates an elevated level of account ownership.
Partners with sales representatives to ensure the service and customer requirements are understood and implemented in line with customers’ expectations.
Monitors day to day open/back-order reports of each account within a portfolio
Works to understand product schedule for Liquid and Powder Coatings manufacturing sites.
Working understanding of color matching
Routes calls to appropriate department if not able to answer customer’s inquiry.
Utilizes SalesForce.com to capture complaint entries, price requests, call reports and conducts informational searches.
Participates in department training and process improvements, to enhance customer service levels.
Performs all special tasks as assigned by the CRM and Customer Service Manager
Education: High School
Job Summary
Full Time
Business Services
$38k-48k (estimate)
07/03/2024
07/31/2024
compunnel.com
PLAINSBORO, NJ
500 - 1,000
1994
Private
AMIT GAUR
$200M - $500M
Business Services
Related Companies
About Compunnel Inc.
Compunnel is a provider of staffing and recruitment services for healthcare, IT and marketing sectors.
The job skills required for Customer Service Representative include Customer Service, Call Center, Communication Skills, Attention to Detail, Customer Relationship, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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