Responsibilities

• Responds professionally with accuracy and in a timely manner to new hire changes, employee requests for information and changes by processing moderate to complex Human Resources transactions pertaining to employee pay new hires terminations and personal status changes according to established policies and procedures collective bargaining agreements and laws.
• Enters processes and retrieves employee data to make employee changes and obtain information requested by employees.
• Responds to escalated employee calls and inquiries referred by HR Representatives and other HR Service Center employees.
• Resolves ongoing moderate to complex HR related issues and tracks employee data utilizing Human Resources information systems and call center systems including on-line mainframes information.
• Conducts case management as required to meet employees needs.
• May handle incoming employee calls as needed.
• Collaborates with Quality Assurance Training and Team Management to modify transaction procedures as needed and provide one-on-one training for HR Representatives and other HR Service Center employees.
• Consistently supports compliance and the Principles of Responsibility Code of Conduct by maintaining the privacy and confidentiality of information protecting the assets of the organization acting with ethics and integrity reporting non-compliance.