HYBRID - 2-3x in Mason Office.

Duration: 12/31/2024

Hours: M-F/Full-Time; 8-4:30 (30-Minute lunch)

Characteristics of an ideal candidate:

• Ability to learn and adopt new processes quickly and with ease
• Ability to work remotely and autonomously
• Accustomed to working in a high-paced, high-volume environment
• Strong attention to detail
• Medium-Advance level of expertise with Microsoft Excel
• Proficient with Outlook
• Familiar with Cloud-based applications (i.e. OneDrive)
• Ability to multi-task and perform duties using multiple sources or systems; Data Entry experience preferred
• Ability to clearly articulate findings, issues or concerns requiring resolution Value Prop for Consultant: Provides the employee with exposure to a fast-paced, high-volume environment where they are adding value to a department that has maintained 100% client satisfaction 12 years in a row for the nation’s fastest growing vision care company.

Job Description:

The ideal candidate will be responsible for the timely and accurate completion of key tasks supporting the successful implementation of new Small Business Clients with and/or on behalf of a team of Implementation Specialists. Responsibilities during this assignment can include:

• Execute the preliminary steps to build a new client structure for implementation requests routed through shared Salesforce queue; using standard client set-up guideline(s) and processesf
• Initiation of and accurate and timely tracking for all completed tasks using proprietary Salesforce Implementation Tracker Project Management tool
• Benefit set-up validation in core Facets system and communicating to implementation owners any discrepancies with expected outcome
• Execution of new client online portal access set-up; includes sending the appropriate communication email templates, tracking status and reporting any identified issues.
• Monitor team shared Outlook mailbox for incoming membership documents sent from clients, brokers or Third Party Administrators (TPA’s)
• Review incoming membership documents (Microsoft Excel and Word) to confirm accuracy in formatting and validity of data; includes communicating when updates are needed for successful membership enrollment and/or submission for processing.