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Client: John Deere
Duration: 24 Months
osition is onsite
Monday- Friday 8-5pm
Major Purpose
Leads a customer focused team to develop and implement process improvements to newly sourced configuration center for John Deere. Responsible for overseeing daily config center operations along with forecasting asset turns only monthly cadence, drive process optimization/flow, quality control, build schedules, and ensure high quality and customer satisfaction.
Duties
Oversee daily operations of our config center focused on forecasting, planning, build quality, speed of delivery, and driving asset accuracy.
Forecast budget spend the a 30-45 day asset turn.
Track budgets and report variances to colleagues and leadership.
Deliver small- or medium-scale process improvements while working within an newly established program.
Participate actively in the development and nurturing of networks and relationships internally and externally to support customer satisfaction and team enrichment.
Support strategy formulation for digital by exploring how information technology can be used to help the organization become more responsive to customer needs and changing business requirements.
Help team manage internal client and customer relationships and feedback.
Formalize quality review process.
Contribute to the adoption of a digital culture by embracing and applying digital capabilities and Agile methodology.
As process improvements and optimizations occur, help prepare and deliver targeted training, for internal IT teams and customers .
Provide the means (e.g., research, ideas, solutions) to enhance speed to customers via innovation strategy, pipeline, and road map.
Assist in facilitating process development workshops with subject-matter experts, drive agreement on process flows across functional areas, and document processes and activity workflows to develop clear and detailed process maps.
Skills
Forecast and budget management
Organizing daily activities
Collaboration with product teams and edge teams for changes, updated, and process flow (approvals, coordination of delivery dates, etc.)
Process optimization and new process flow
Ability to schedule and manage tasks effectively
Conflict resolution and problem-solving skills
Risk management
Written and verbal communication skills
Cost control and budgeting skills
Teamwork and motivational skills
Organizational and multitasking skills
Skills, Abilities, Knowledge
Planning and Organizing
Action Planning
Data Collection and Analysis
Verbal Communication
Managing Change
Policy and procedures
Project Risk and Issue Management
Stakeholder Expectation Management
Costing and Budgeting
Computer Skills
Adaptive Mindset
Assessment
Budget and Control
Data Control
IT Implementation and integration
Measure Solution Performance
Project Benefits Management
Project Life Cycle Adaptation
Project Management
Project Schedule Management
Project Scope Management
Project Strategy Creation and Alignment
Project Tracking and Reporting Education
Bachelor's Degree or Equivalent Level
Must haves
• Drive day to day operations with focus on qualify and process improvements.
• Running and driving the change management
• Communication skills
Contractor
IT Outsourcing & Consulting
$119k-155k (estimate)
06/12/2024
07/10/2024
computechlimited.com
NAIROBI
200 - 500
1987
Private
$10M - $50M
IT Outsourcing & Consulting