Dispatcher/Customer Service

Dispatch 1

This is currently a Temp to Hire position.

Quick description.
This Dispatcher serves as the liaison between our clients and our technicians. We are an established Napa-based Technology company, who is growing and is seeking a detail-oriented, reliable and efficient individual to join our team!

Responsibilities:

• Full-time employment Monday thru Friday 8:30 – 5:30. Weekends and nights are not required, closed on holidays.
• Answer and direct calls
• Create tickets correctly (contact, site, agreement, note taking/summary).
• Answer basic questions about CEG’s services.
• Schedule Technician and Sales team members
• Follow CEG’s process for creating service tickets, answering billing questions, escalating billing questions, receiving and documenting customer feedback.
• Respond to requests calmly and firmly.
• Track time and activities accurately in CEG’s time tracking system
• Speak with supervisors or customers to resolve problems, requests for services or equipment
• Ability to reshuffle and reschedule appointments in accordance with CEG’s posted SLA and policies

Physical Demands

• Most work tasks are performed indoors.
• Must be able to sit/stand at a desk for up to 7 hours a day.
• Must be able to lift up to 30lbs occasionally.
• Must be able to operate office equipment such as computers, printers, and multi-line phones. We average about 200 calls per day for both departments.

Skills and Knowledge

• On the job training is provided
• Must be able to read, write and speak the English language.
• Must demonstrate a detail-oriented mindset.
• Basic usage of Word Excel.
• Must be able to multitask.
• Must be able to work in a team environment.
• Must be able to type 45 WPM
• Have good critical thinking
• Ability to work under stress and remain calm during rapidly changing circumstances
• Ability to multitask with different, and sometimes conflicting, events happening at the same time
• Have professional phone etiquette

Desired work experience

• Dispatch/scheduling for any kind of organization
• Front desk for any kind of hospitality, professional services, or Medical industry
• Administrative positions that include answering phones

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Experience:

• Dispatching/Reservation/Scheduling: 1 year (Required)

Work Location: In person

Salary : $18 - $22