CAI is looking for an IT Client Support Analyst to join our team.

In this role, you will join a team of associates responsible for the support of IT applications and infrastructure used by manufacturing and support facilities. Perform desktop and network support conforming to both divisional and corporate standards, quickly and accurately diagnose third- and fourth-level desktop incidents, providing timely resolution and professional communication to the customer and spend approximately 80% of your time focused on end-user support for the division and up to 20% as a resource for other divisional IT projects or needs.

This role will be located at our facility in Elkton, Maryland.
Responsibilities:
Possess knowledge of Windows 7/10, Active Directory, WiFi, IP Networks, Mobile Apps, and MS Office
Demonstrate being a highly motivated and dedicated team player though also capable of working independently
Possess a high sense of responsibility and service orientation, you will be responsive to business needs while ensuring alignment with divisional and corporate standards
Exhibit foundational knowledge of ITIL and practical experience with ITSM processes and tools
Understand web-based solutions that support a sales environment, including CRM systems
Maintain an interest in supporting continuous process improvement
Prove to be naturally flexible, professional, and personable and able to take ownership through to “resolution"
Qualifications - External
Required Qualifications:
Bachelor's degree in a computer-related field plus minimum 2 years of experience installing and maintaining PC hardware and software in an office environment OR Associate degree in a computer-related field plus minimum 4 years of experience installing and maintaining PC hardware and software in an office environment OR Minimum 5 years of experience installing and maintaining PC hardware and software in an office environment
Experience providing desktop and network support in an office environment using an analytical approach to troubleshooting hardware and software problems
Ability to work effectively with a wide variety of technical and non-technical associates in a team environment
Solid experience with use of ServiceNow ticketing system tool
Ability to follow standards and procedures, including documentation of processes
Excellent organizational skills and attention to detail
Strong initiative and self-motivation
Grow and develop within the commitment, keeping up to date with current trends in the industry
Excellent verbal and written communication skills
Ability to travel 5%

Desired Qualifications:
IT industry-recognized certifications from CompTia, Microsoft, Cisco, or others
Experience in/with: Leading or managing IT projects and Teaching or training
Extensive knowledge of Microsoft Windows operating systems and Microsoft Office Suite, and/or experience troubleshooting hardware and software problems within domain environments, TCP/IP, Printers, Office 365, and wireless networks

Job Types: Full-time, Contract

Pay: $26.00 - $28.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Schedule:

• 8 hour shift

Experience:

• Desktop Support: 2 years (Required)

Ability to Relocate:

• Elkton, MD: Relocate before starting work (Required)

Work Location: In person