3 IT service desk/ Desktop Support: Multiple positions Jobs in Columbus, OH
Computing Concepts is Hiring an IT service desk/ Desktop Support: Multiple positions Near Columbus, OH
- Listening to the customer to gain an accurate understanding of the situation
- Being empathetic to the customer’s situation and having a sense of urgency to resolve the issue
- Producing accurate, detailed documentation at the client, problem and incident level
- Resolving conflict
Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
Under general oversight, provides after hours and weekend support as needed.
The position requires attention to detail, follow through, teamwork focus and positive attitude.
An understanding of technology and the ability to apply that knowledge to support all existing systems
Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
Provides investigation, diagnosis, resolution and recovery for hardware/software problems
Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:Excellent Customer Service Skills RequiredExcellent communication skills required
Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment
Preferred work experience in technical support role but not required
Required Education: High school diploma or GED with relevant work experience
Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
Self motivated and ability to work on own initiative in a high pressure environment
Willing to work variable shifts including evenings, weekends and public holidays
- Responsible for high quality end-user technical support, related to enterprise software and hardware
Provides investigation, diagnosis, resolution and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment**
Job Summary
Full Time
Wholesale
$51k-64k (estimate)
07/04/2024
10/01/2024
computingconceptsinc.com
EAST RUTHERFORD, NJ
50 - 100
1988
MARIO GIACONE
$10M - $50M
Wholesale
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About Computing Concepts
Computing Concepts Inc. "CCI" was incorporated in 1988. Through the years, CCI focused its efforts on the development of its six core competencies earning multiple technical certifications, including ISO 9002 along its path to success. Today, CCI is strategically positioned as a premium service provider by offering complete end-to-end IT solutions with a commitment to developing and strengthening its relationship platform amongst its many Clients, Partners and Employees. As CCI's founder, Mario Giacone still maintains a leadership role in its day-to-day activities as its President and CEO.
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