3 Service dispatcher Jobs in Columbus, OH
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ComResource is Hiring a Service dispatcher Near Columbus, OH
Job Description
The Technical Dispatcher is responsible for attaining maximum utilization of internal and field resources through daily dispatch of service requests by both monitoring and managing incoming client requests so that they can be dispatched to the appropriate resource.
Basic Functions
- Intermediate Client Server, Cloud (Azure, O365, AWS, GCS), Networking and Desktop Support
- Coordination of all support groups to ensure maximum utilization of billable resources
- Pre-process service requests as they arrive through email, phone or portal
- Schedule internal and field resources on the AutoTask Dispatch Calendar
- Monitor resource schedules to ensure prompt time entry on service requests
- Communication with customers as required : keeping them informed of incident progress, notifying them of impending changes and agreed outages
Additional Duties & Responsibilities
- Improve customer service, perception and satisfaction
- Fast turnaround of customer requests
- Ability to work in a tam and communicate effectively
- Improve usage and increase productivity of support resources
- Escalate service requests that cannot be scheduled within agreed service levels
- Report the utilization of Support resources and successful completion of service request to the Director of Operations
- Work with clients requests such as password resets, account creations / terminations and
- Responsible for entering time and expenses in AutoTask as they occur
- Understand processes by completing assigned training materials and blueprints
- Enter all work as service tickets in AutoTask
Education & Experience
- BA / BS, preferably in computer science or a related field
- Basic Office 365 and / or Azure Certification preferred
- 2-4 years of IT Customer Service experience in a Managed Services Provider (MSP) environment Knowledge, Skills, & Abilities Required
- Complete basic IT troubleshooting
- Interpersonal skills : such as telephony skills, communication skills, active listening and customer-care.
- Ability to multi-task and adapt to changes quickly.
- Technical awareness : ability to match resources to technical issues appropriately.
- Service awareness of all organization’s key services for which support is being provided.
- Understanding of support tools, techniques, and how technology is used to provide services.
- Self-motivated with the ability to work in a fast-moving environment
Last updated : 2024-06-22
Job Summary
Full Time
IT Outsourcing & Consulting
$40k-52k (estimate)
06/24/2024
06/26/2024
comresource.com
COLUMBUS, OH
25 - 50
1991
GARY L POTTS
$10M - $50M
IT Outsourcing & Consulting
Related Companies
About ComResource
ComResource is a business technology solutions provider that focuses on understanding how technology should be used to improve business processes. We work closely with our clients to thoroughly understand their business goals and how they can use technology to obtain those goals.
The job skills required for Service dispatcher include Customer Service, Communication Skills, Troubleshooting, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Service dispatcher. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service dispatcher. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service dispatcher positions, which can be used as a reference in future career path planning. As a Service dispatcher, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service dispatcher. You can explore the career advancement for a Service dispatcher below and select your interested title to get hiring information.
If you are interested in becoming a Service Dispatcher, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Dispatcher for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Dispatcher job description and responsibilities
Service Dispatchers manage customer phone calls and organize service calls such that HVAC Technicians can move efficiently from job to job throughout the day.
01/20/2022: Wilmington, NC
Service Dispatchers are office professionals who oversee HVAC Technicians' work and direct them to jobs that require attention.
02/07/2022: Washington, DC
The service dispatcher will also ensure that the necessary tools and parts are ready for the job.
02/27/2022: Moline, IL
Service dispatchers prioritize service requests and schedule jobs accordingly to address the most urgent customer needs as quickly as possible.
03/04/2022: Binghamton, NY
Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed.
03/06/2022: Memphis, TN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Dispatcher jobs
Moreover, the management will need to train technicians and the dispatcher to work together.
02/17/2022: Billings, MT
Other duties usually seen on a Service Dispatcher resume example are relaying work order and messages, communicating with work crews, addressing customer questions, and maintaining records of service requests.
02/23/2022: Peoria, IL
Analyze how jobs are being assigned, scheduled and re-scheduled.
01/28/2022: Atlantic City, NJ
Typically requires a high school diploma or equivalent.
03/24/2022: New Suffolk, NY
Dispatchers need the technological skills to use computers, software, radios and recording equipment.
02/22/2022: Gary, IN
Step 3: View the best colleges and universities for Service Dispatcher.
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