Responsibilities

• Manage conference center reservations and billing reports and processes. This role entails scheduling pre-event tours with the Client's point of contact prior to the scheduled event, coordinating and supporting A/V needs, and post-event services such as logging out of systems.
• Establish and maintain a professional relationship with tenant representatives by visiting each Client contact on a regular basis (at least twice per month)
• Work in conjunction with other departments and all outside contracted personnel to provide Clients with the highest level of quality service
• Be familiar with all lease terms and requirements
• Communicate with Clients through the Electronic Tenant Solutions software
• Coordinate Client relations activities.
• Respond promptly to all Client's inquiries and follow up with all requests for services
• Perform administrative duties including invoice approval, access security fob administration, contact management, electronic filing, keeping meeting minutes, managing certificates of insurance, and other duties as assigned
• Assist Property Manager and/or Portfolio Manager with budget preparation and with writing monthly reports
• Issue Client Manual and see that information is kept current
• Assist with contract management and preparation as requested
• Assist with the creation, planning, and implementation of building-wide Client events
• Provide backup for the lobby attendant or security guard
• Provide notary services to building Clients

Qualifications

• Bachelor's degree preferred; high school diploma or GED required
• High level of professionalism and the ability to deal with various personalities
• Strong verbal communication skills, exemplary organizational skills, and the ability to meet deadlines and the ability to handle multiple priorities
• Proficient in Word and Excel and the ability to function on a variety of computer software programs