4 Customer Analyst Jobs in Sunnyvale, CA
Comrise is Hiring a Customer Analyst Near Sunnyvale, CA
Overview
As Customer Success Analyst (CSA), you will retain and grow customer accounts, promote adoption, and ensure high customer satisfaction. This hands-on role requires you to understand customer’s business needs and goals, and act as a “trusted advisor,” working strategically with operational and executive teams. You should be proactive and self-motivated, have excellent communication and negotiation skills, attention to detail, and strong business acumen.
Responsibilities
- Focus on customer satisfaction, monitor usage and engagement with solutions, identifying opportunities for increased adoption, and advocacy to ensure retention and promote growth.
- Offer precise, proactive, and detail-oriented insights into account statuses.
- Identify customer requirements, uncover roadblocks, and demonstrate strong account management capabilities
- Provide regular reports and analysis on customer health and success metrics, identifying trends and areas for improvement.
- Develop innovative solutions to meet customer needs and enhance customer engagement.
- Collaborate closely with diverse, cross-functional teams throughout the customer lifecycle.
Qualifications
- Bachelor’s degree (preferred) with 2 years in customer-facing roles in tech and consulting.
- Excellent negotiation and customer service skills.
- Strategic and tactical communication with senior executives and operational teams.
- Strong customer empathy and passion for driving revenue and growth.
- Willing to travel up to 10%.
Job Summary
Full Time
Business Services
$90k-115k (estimate)
07/03/2024
07/31/2024
comrise.com
WOODBRIDGE, NJ
100 - 200
1984
TERESA WANG
$5M - $10M
Business Services
Related Companies
About Comrise
Established in 1984, with headquarters in Woodbridge, NJ, Comrise, Inc. is a talent acquisition solutions provider specializing in Information Technology and Engineering. We help shape technology-driven workforces through our contingent staffing, permanent placement, and cross-border talent solutions. Our team partners with top-performing companies across the Medical Device, Financial Services, Information Technology and Insurance industries. Our Cross Border Division connects professionals in North America and South-East Asia with employers both locally and internationally. Comrise has been a...warded Inavero's "Best of Staffing Client Satisfaction and Best of Talent Satisfaction awards for the last four years. Our service model has been crafted to engage employees, consultants, and clients while embodying our everyday core values: Be Collaborative Collaborate internally and externally with employees, consultants and clients. We value ideas to produce the best results. Be Honest & Ethical Open and honest communication leads to stronger relationships with our clients and consultants. Be Positive Tackle challenges with a solutions focused mindset. Be The Spark Every colleague is empowered to solve business problems for our clients and consultants with innovative ideas.
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The job skills required for Customer Analyst include Customer Service, Insight, Customer Success, Analysis, Attention to Detail, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Analyst positions, which can be used as a reference in future career path planning. As a Customer Analyst, it can be promoted into senior positions as a Customer Insights Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Analyst. You can explore the career advancement for a Customer Analyst below and select your interested title to get hiring information.
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