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Direct client System Specialist HarrisburgPA Onsite
PositionDescription : This position is responsible for providing desktop andend user support for the Department of Labor & Industry (DLI)which consists of approximately 4000 users.
This position supportsthe Daily operation of several bureaus within the DLI HQ buildingat 651 Boas Street inHarrisburg.
Skills : The skill level of this position requires the ability to actindependently work in team environments and have a highly advancedproficiency and competence in a variety of IT platforms andtechnologies.
This role has various tasks including troubleshootingof the Windows and Mac operating systems COTS applications as wellas numerous inhouse developed applications VPN connectivity issuesVDI connectivity issues software removal and installation hardwarereplacements and distributions printer setups basic networkingissues imaging desktops / laptops and working with vendors tocoordinate onsiterepairs.
Inaddition to all the laptop and printer deployments the technicianin this position has resolved 8090% of the incident ticketsassigned which sometime involves working with vendors working withother IT teams and especially users when handson isrequired.
ListofSkills :
1.Thorough knowledge and use of ServiceNow or understanding of assetmanagementsystem
3.Excellent customer service awareness and communicationskills
4.Excellent troubleshooting and problemsolvingskills
5.Knowledge of hardware desktop printer scannervideo
6.Knowledge of software installation patching andtroubleshooting
7.Knowledge of imaging workstations using MDT and / orSCCM
8.Ability to transport / liftboxes / equipment
9.Ability to work independently and as a member of ateam
10.Knowledge of VPN setup support andinstall
11.Able to resolve technical issues with users over thephone
12.Knowledge of active directory users andprivileges
13.Knowledge of wireless workstation setup andsupport
14.Ability to think and act underpressure
15.Good organizationalskills
16.Excellentprofessionalism
Last updated : 2024-06-24
Full Time
$78k-99k (estimate)
04/03/2024
09/25/2024
comtechglobal.net
<25
The job skills required for System specialist include Troubleshooting, Operating System, Active Directory, Networking, Problem Solving, Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a System specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by System specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for System specialist positions, which can be used as a reference in future career path planning. As a System specialist, it can be promoted into senior positions as a Systems Administrator III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary System specialist. You can explore the career advancement for a System specialist below and select your interested title to get hiring information.