DescriptionCustomer Service Supervisor , ComTech Services Inc is a worldwide onsite IT support partner. We work with multiple enterprise partners supporting their onsite hardware and software needs. Established in 1994 we are devoted to growing our partner business through superior service, and as a result , excellent customer retention and satisfaction.Employment Type: Full Time – in office Germantown, MD (Not a remote position)8:30 am - 5:00 pm Duties include but are not limited to for multiple clients:Coordinating Supervisor of projects Assigning technicians to projectsBe the point of contact Work in tandem with sales and operations teamUtilizing proprietary softwareAdvanced knowledge - Excel Minimum 5 years - Customer Service ExperienceIT Knowledge - Minimum 3 yearsIn addition you will be required to meet all of the customer contractual commitments of providing 3rd party maintenance, (including the use of after hours cell phone and provided laptop) as well as administrative functions, weekly meetings, and reports. Job description and duties may change as contracts require.Benefits: 401 K, Insurance