Overview :

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients.

Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.

The X Ray Limited Scope & Medical Support Specialist performs routine x-ray, medical, and testing procedures under direct supervision of the treating clinician as well as supports in other areas of the facility as needed including registration and referral management.

This position will also perform routine X-ray examinations in accordance with Concentra policies, practices, and procedures and applicable regulations.

This role requires efficient and accurate delivery of one-on-one patient care while thriving in a fast-paced environment.

Also will ensure that every patient is treated with quality clinical care and receives an excellent patient experience from welcoming, respectful, and skillful colleagues.

Responsibilities :

X-ray Technician Duties

Prepare patients for radiologic procedures. Escort patients to dressing and x-ray rooms, provide verbal and / or written instructions and assist patients in positioning body parts to be radiographed.

Explain procedures and observe patients to ensure patient care, safety and comfort during the x-ray exam

Operate radiologic equipment to produce images of the body for diagnostic purposes. Position radiologic equipment and adjust controls to set exposure time and distance according to specification of examination.

Take x-rays following established radiologic requirements and regulations to ensure patient care and safety

Use radiation safety measures and protection devices to ensure safety of patients and team members

Ensure radiologic equipment remains in working order. Report equipment malfunctions to Center Operations Director

Ensure all Radiology workflows are followed and all Radiology reports cross correctly to EMR

Follows documentation procedures and completes required documentation related to patient x-ray visit.

Maintain all x-ray equipment, including calibration, QA / QC procedures, and record keeping in accordance with current policy and procedures

Medical Support Specialist Duties

Perform Department of Transportation (DOT) and Non-DOT drug and alcohol testing

Prepare patients for physical examinations, including taking vital signs and any required or requested ancillary testing including but not limited to vaccines and injections, phlebotomy, PFTs, audiogram testing and respirator fit testing

Perform rapid screening tests (influenza, strep, mono, glucose, etc.)

Assist providers during examination and treatment

Responsible for performing routine medical procedures as ordered by treating clinician as well as triaging emergent patients as needed

Prepare and assist clinician with procedure set up and injury care

Apply bandages, dressings and splints as ordered by the treating clinician

Dispense medications and DME as ordered by the treating clinician in accordance with state regulations

Complete quality assurance activities on equipment and medical devices as well as testing processes used in the center

Maintain supplies, clean rooms and equipment, and stock exam rooms

Maintain and operate all medical devices and equipment, including calibration and record keeping in accordance with current policy and procedures

Notify supervisor immediately if equipment is not functioning properly, supplies are needed, or facility is not operating as expected

In partnership with center leadership, assist with patient flow and volume

Keep patients informed of expected wait times during all aspects of the center visit

Responsible for clerical tasks in both the front and back office associated with patient care and proper record keeping

Ensure accuracy in documentation

Perform front office duties : greet patients, obtain authorization, check in / out, communicate wait times, answer multi-line telephone system, and distribute employer results / paperwork as needed

Follow HIPAA guidelines and safety rules

Attend center staff meetings or huddles as required

Assist in maintaining a neat, clean, and orderly appearance throughout the facility

Complete any applicable training including but not limited to clinical competency training that occurs monthly.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications :

High school graduate or GED equivalent

Certifications and / or Licenses :

Completion of state approved Limited Scope Technician certificate program and license by the state in which employed, if applicable.

CPR / First Aid Certification

Job-Related Experience

Customarily has at least six months or more of medical assistant experience with knowledge of medical procedures and medical terminology

Customarily has at least six months of demonstrated experience in X-Ray and familiarity with routine medical procedures

Working knowledge of occupational medicine requirements (state specific) is preferred with prior medical office, healthcare and / or customer service-related experience.

Job-Related Skills / Competencies

Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility

Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions

Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism

The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies

Able to communicate both verbally and in writing in a clear, and professional manner

Teamwork focus with peers and center leadership team; ability to maintain working relationship with all levels of colleagues

Must participate in initial and ongoing training as required

Obtain all certifications required of Medical Support Specialists including but not limited to Drug Screen Collection, Breath Alcohol Certification, Hair and Oral Fluids Collection

Last updated : 2024-06-25