Overview :

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients.

Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.

The Medical Support Specialist (MSS) is responsible for performing routine medical and testing procedures under direct supervision of the treating clinician as well as supports in other areas of the facility as needed including registration and referral management.

This role requires efficient and accurate delivery of one-on-one patient care while thriving in a fast-paced environment.

The MSS ensures that every patient is treated the with quality clinical care and receives an excellent patient experience from welcoming, respectful, and skillful colleagues.

Responsibilities :

Perform Department of Transportation (DOT) and Non-DOT drug and alcohol testing

Prepare patients for physical examinations, including taking vital signs and any required or requested ancillary testing including but not limited to vaccines and injections, phlebotomy, PFTs, audiogram testing and respirator fit testing

Perform rapid screening tests (influenza, strep, mono, glucose, etc.)

Assist providers during examination and treatment

Responsible for performing routine medical procedures as ordered by treating clinician as well as triaging emergent patients as needed

Prepare and assist clinician with procedure set up and injury care

Apply bandages, dressings and splints as ordered by the treating clinician

Dispense medications and DME as ordered by the treating clinician in accordance with state regulations

Maintain supplies, clean rooms and equipment, and stock exam rooms

Maintain and operate all medical devices and equipment, including calibration and record keeping in accordance with current policy and procedures

Notify supervisor immediately if equipment is not functioning properly, supplies are needed, or facility is not operating as expected

In partnership with center leadership, assist with patient flow and volume

Keep patients informed of expected wait times during all aspects of the center visit

Responsible for clerical tasks in both the front and back office associated with patient care and proper record keeping

Ensure accuracy in documentation

Perform front office duties : greet patients, obtain authorization, check in / out, communicate wait times, answer multi-line telephone system, and distribute employer results / paperwork as needed

Follow HIPAA guidelines and safety rules

Attend center staff meetings or huddles as required

Assist in maintaining a neat, clean, and orderly appearance throughout the facility

Complete any applicable training including but not limited to clinical competency training that occurs monthly

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications :

Education Level : Vocational / Technical / Business School

Graduate of an accredited medical assistant program with completion of an externship highlypreferred, OR at least one year of direct patient care experience as a medical assistant, OR military medical specialist experience (must meet credentials in the state of employment in accordance with state requirements and applicable regulations)

Job-Related Experience

Customarily has at least six months or more of medical assistant experience

Knowledge of medical procedures and medical terminology

Working knowledge of occupational medicine requirements (state specific) preferred

Job-Related Skills / Competencies

Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility

Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions

Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism

The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies

Able to communicate both verbally and in writing in a clear, and professional manner

Teamwork focus with peers and center leadership team; ability to maintain working relationship with all levels of colleagues

Must participate in initial and ongoing training as required

Obtain all certifications required of Medical Support Specialists including but not limited to Drug Screen Collection, Breath Alcohol Certification, Hair and Oral Fluids Collection

Intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems / applications

Last updated : 2024-09-09