Overview

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.

As an Associate Director of Clinical Services, you will build clinical teams focused on service delivery, driving key business metrics, clinician support and growing core business, implement strategy and maintain internal and external relationships across the markets, ensuring superb patient care, satisfaction, and employer experience, and be accountable for therapy management of all sites (centers and onsites) within your area of responsibility.

Responsibilities

• Spends 100% of time in a center providing direct patient care, leading by example, and demonstrating an exceptional patient experience.
• Whether functioning in the capacity of CTD at a specific location, or in the capacity of the Market Float, will assume the Role and Responsibilities of the CTD.
• Consistently demonstrates all components of the Physical Therapy Guidebook and the Perfect PT visit.
• Identifies and communicates to DTO opportunities to improve clinical quality, workflows and safety at the center and market levels.
• Drives patient and client experience and satisfaction metrics.
• Practices the Perfect PT visit/service delivery and leads by example.
• Works with DTO and medical to identify clinical improvement opportunities.
• Works collaboratively with operations to ensure appropriate support work flows that foster a caring environment for treatment.
• Maintains and leverages relationships with employers, payers, referral sources, networks, and local communities to drive market growth, and responds to requests within 24 hours.
• Mentors and trains future clinical leaders while treating.
• Fosters an environment of collaboration, professionalism, patient and colleague safety, quality care, continuous improvement and reward and recognition.
• Assists with or leads clinical meetings for DTO as needed.
• Understands center financial drivers and outcomes in order to achieve annual business plan.
• Assists DTO, ADO and EA to make staffing adjustments to unforeseen coverage needs.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

• Bachelors of Science or advanced degree in Physical Therapy (Doctor of Physical Therapy) from an accredited college or university
• Must meet licensure requirements of jurisdiction

Job-related experience

• Customarily at least two years of demonstrated clinical experience in an occupational healthcare setting

Job-related skills/competencies

• Demonstrated clinical knowledge of physical/occupational therapy services
• Demonstrated dedication to Concentra’s philosophy of therapy in occupational medicine
• Demonstrated interest in the leadership of therapy staff
• Demonstrated leadership qualities and administrative abilities to the job responsibilities as described
• Demonstrated strong communication skills and the ability to exercise proper judgment, make decisions, and motivate employees

Working conditions/physical demands

• Clinical environment

Additional Data

Benefits Include:

• Generous paid time off (PTO)
• Paid holidays
• Paid sick days
• Set schedule
• Flexible per diem opportunities*
• Medical and prescription plans
• Basic and enhanced dental and vision plans
• Supplemental health benefits (accident, critical illness, hospital indemnity insurance)
• LifeWorks employee assistance program
• Company-funded HSA
• Short-term disability
• Pre-tax spending accounts (health care and dependent care FSA)
• Training provided in our world-class occupational medicine process management model*
• Medical experts panel (MEP)
• Concentra CEU courses
• New hire learning program
• Occupational Health University
• Leadership development program
• Manual therapy certification
• Yearly CEU stipend and CEU time
• Tuition reimbursement
• Professional On-demand Learning Modules*
• Malpractice insurance*
• Unmatched opportunities for advancement locally and nationally*
• Traditional and Roth 401(k) with employer match*
• Competitive salary*
• Colleague referral bonus program*
• Colleague discount program*
• Life insurance/disability
• Pre-tax spending accounts
• Relocation assistance (when applicable)
• Incentive/RVU bonus
• Commuter benefits
• Identity theft services
• Company-paid long-term disability

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Concentra is an Equal Opportunity Employer, including disability/veterans