Purpose/Position Summary:
Support the operation of restaurant by brewing coffee beverages, general labor, cash handling, food prep, and cooking duties required to operate a restaurant.
Essential Duties/Responsibilities:
1. Adhere to all company policies as they relate to the company's cash handling and standard operations procedure, personal appearance standard, person conduct, and employee/guest relations. Maintains cleanliness of restaurants, which includes but is not limited to trash removal, dishwashing, sweeping and mopping floors, cleaning tables, countertops, food prep area, display cases and restaurant equipment.
2. Understand brewing concepts.
3. Understand coffee bean and water quality.
4. The ability to serve and create appealing beverages is essential
5. Stocks and rotates product, maintains storeroom organization.
6. Performs restaurant opening duties to include but not limited to food preparation, stocking and rotating product, setting up displays, etc.
7. Performs restaurant closing duties to includes but is not limited to storing product, cleaning restaurant and restaurant equipment.
8. Performs food preparation duties.
9. Cook product according to recipe.
10. Ensuring each customer receives outstanding service by providing friendly environment, which includes greeting and acknowledging ever customer, maintaining outstanding standards, solid product knowledge, and all other aspects of customer service.
11. Maintaining an awareness of all promotions and advertisements.
12. Verifying register and completing appropriate paperwork at opening and closing.
13. Following procedures for cash, charge, traveler's checks and voucher sales.
14. Processing voids promptly and by procedure.
15. Delivering product knowledge to customer.
16. Communicating customer requests to management.
17. Maintaining orderly appearance of register area and supplies stocked.
18. Utilizing information from Standard Operations Procedures manuals to adhere to company policies.
19. Any other tasks as assigned from time to time by any manager.
Decision-Making Authority:
Position exercises some judgment daily in administering accounting transactions and in providing information to managers.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Previous Experience:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Availability to work flexible hours and work week required.
Language Skills:
Ability to read and comprehend simple instructions. Ability to effectively communicate information individually and in small group situations to customers and co workers. Also, the ability to understand the English language both written and verbal.
Mathematical Skills:
Ability to add, subtracts, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
Reasoning Ability:
Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools or controls; and talks or hears.
Specific vision abilities required by this job include close vision.
Continuous standing (100%), walking (50%), lifting and carrying (0-60 lb.), frequent reaching/ grasping/ handling, frequent pushing and pulling (0-60 lb.), frequent stooping/ bending/ crouching.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledgeable of work place safety and procedures.